Annual Report 2009/10 Excellence in Retailing - Douglas Holding

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THE DOUGLAS GROUP The DOUGLAS Group stands for “Excellence in Retailing,” a principle embraced by all of its subsidiaries and service organizations. The five retail divisions (Douglas, Thalia, Christ, Appelrath- Cüpper and Hussel) form the public face of the DOUGLAS Group. Each ranks among the trendsetters and market leaders in its segment. Various organizations perform key administrative functions within the Group and support the Executive Board and the managements at the sales subsidiaries. They include service companies (such as DOUGLAS Corporate Service GmbH (DCS), DOUGLAS Informatik & Service GmbH (DIS), DOUGLAS Immobilien GmbH & Co. KG, DOUGLAS Leasing GmbH, DOUGLAS Versicherungsvermittlung GmbH (DVV) and EKV Einkaufsverbund GMBH) and the holding company’s own service divisions (Auditing, Communication, Controlling, Finance, Group Development, Human Resources, Investor Relations, Legal Affairs, Mergers & Acquisitions, Risk Management and Taxes). Sales in EUR m Sales in EUR m Sales in EUR m Sales in EUR m Sales in EUR m 1,879 906 310 124 99 Employees Employees Employees Employees Employees www.douglas.de 14,834 5,186 2,173 751 1,141 Stores Stores Stores Stores Stores 1,205 289 204 14 261 www.thalia.de www.buch.de DOUGLAS DOUGLAS HOLDING HOLDING AG U4 AG U4 www.christ.de www.appelrath.de www.hussel.de
MISSION STATEMENT DOUGLAS HOLDING AG Mission Statement Letter to the Shareholders Executive Board Corporate Governance Report of the Supervisory Board DOUGLAS Share Impressions Human Resources Customer satisfaction is our paramount corporate objective. We create shopping environments that appeal to all of our customers’ senses. We advise and serve these customers with a passion, because we want to satisfy their every need, win their trust and make their lives happier: at each of our locations, in every country, every single day. Offering outstanding service, first-class product ranges and a stimulating shopping experience are goals we aspire to daily throughout our organization. Our employees rank among the very best in the retail segment. Warmth, enthusiasm, dedication, a willingness to learn, and mutual respect are the cornerstones of their – and our – success. The DOUGLAS Group is a decentralized organization which intentionally places its faith in the strength of local decision-makers. And having consistently prioritized and promoted local entrepreneurship has made us one of Europe’s leading retailers today. Our five retail divisions – with their Douglas perfumeries, Thalia bookstores, Christ jewelry stores, Appelrath- Cüpper fashion stores and Hussel confectionery shops – number among the leaders and trendsetters in their respective segments. The DOUGLAS Group stands for “Excellence in Retailing” – offering outstanding service, first-class product ranges, a stimulating shopping ambiance and the industry’s friendliest employees. As a listed and family-made company, we have equal obligations to our shareholders, our workforce, our clientele and our business partners. We foster a culture in which customers, employees and partners all feel comfortable. This ethos is crystallized by our philosophy of “Excellence in Retailing,” a principle that we will continue to embrace – enabling the DOUGLAS Group to sustain profitable growth in the future. 1
Page 1 and 2: Annual Report 2009/10 Excellence in
Page 3: U3 DOUGLAS HOLDING AG 1 DOUGLAS HOL
Page 7 and 8: to within the foreseeable future. A
Page 9 and 10: CORPORATE GOVERNANCE DOUGLAS HOLDIN
Page 11 and 12: 167 168 component of the Chief Huma
Page 13 and 14: Dr. Dr. h.c. Jörn Kreke, Chairman
Page 15 and 16: Fig. 3 Fig. 2 · Maximum and minimu
Page 17 and 18: from Executive Board speeches as we
Page 19 and 20: IMPRESSIONS October 2009 With Dougl
Page 21 and 22: June 2010 Hussel pilots a “new wo
Page 23 and 24: DOUGLAS HOLDING AG 19 Mission State
Page 25 and 26: Valued for their reading tips: Mari
Page 27 and 28: seminar at the Zeppelin University
Page 29 and 30: DOUGLAS HOLDING AG Mission Statemen
Page 31 and 32: MANAGEMENT REPORT CONTENTS Manageme
Page 33 and 34: KEY RESULTS IN THE 2009/10 FISCAL Y
Page 35 and 36: All five retailing divisions combin
Page 37 and 38: Fig. 1 · Targets and results Targe
Page 39 and 40: ahead at the positive economic outl
Page 41 and 42: In the fiscal year, Douglas opened
Page 43 and 44: The operating earnings in the Books
Page 45 and 46: Fig. 6 · Development of capital ex
Page 47 and 48: lining, which had a liquidity effec
Page 49 and 50: DOUGLAS HOLDING AG The DOUGLAS HOLD
Page 51 and 52: INTERNAL CONTROL SYSTEM AND KEY SUC
Page 53 and 54: DVA calculation Based on the premis
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Fig. 14 · Employees by division Ch
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development of highly qualified emp
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Corporate responsibility is also an
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“La Margerita” in organic quali
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Information technology opportunitie
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The data transferred is then automa
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The existing risks both as individu
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in most industrial countries, the s
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cialty retail stores forms a solid
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By relaunching its online presentat
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DIVISIONS CONTENTS 72 Perfumeries 8
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THE WORLD OF BEAUTY First, the good
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Nowy Sa˛ cz, Poland, October 2009
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Natalia Wörner and Michael Michals
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showpiece: “Hilfiger Woman” - a
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Stress-free shopping: Douglas - her
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Established the first-ever Douglas
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Austria’s first multi-channel boo
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Divisions Thalia · Books 87 Tradit
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Thalia in Figures employees, who su
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Capturing the imaginations of Dortm
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Pear shape Round brilliant shape Pr
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Nadia Iram Christ, Frankfurt (Zeil)
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Christ: more than ever before. Empl
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FASHIONS, TOP BRANDS, MULTI-CHANNEL
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Whether her style is casual or clas
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merchandising program, enabling App
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During the 2009/10 financial year H
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Impeccably showcased products: the
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Hussel in Figures Aschaffenburg is
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FINANCIAL STATEMENTS CONTENTS 112 F
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CONSOLIDATED INCOME STATEMENT for t
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STATEMENT OF CHANGES IN GROUP EQUIT
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Financial statements Facts & figure
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NOTES TO THE CONSOLIDATED FINANCIAL
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IAS 23 “Borrowing Costs” In Mar
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public sector have been expanded. T
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Group of Consolidated Companies Ger
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At-equity consolidation 09/30/2010
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5. Accounting and valuation princip
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Financial assets denominated in a f
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issued for speculative purposes. De
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NOTES TO THE INCOME STATEMENT 6. Sa
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11. Investment result In the previo
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15. Income taxes Income taxes 2009/
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Intangible assets - Fiscal year 200
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Property, plant and equipment - Fis
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Finance leases As of the balance sh
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Carrying amounts of goodwill and in
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accounts. The write-downs on trade
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23. Assets and liabilities held for
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of the fiscal year, which are then
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essary information, this plan is qu
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Statement of changes in current pro
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Cash and cash equivalents are compr
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31. Fair Values of financial instru
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All financial liabilities existing
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Financial liabilities In the 2006/0
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There were no receivables from rela
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Expenses for auditor’s fees In ac
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Significant shareholdings No. Name
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Prof. Dr. Mark Wössner Entrepreneu
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FURTHER INFORMATION CONTENTS 176 Ov
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Overview of the past several years
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Fair Value Amount at which an asset
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www.douglas.de www.thalia.de · www
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Annual Report 2009/10 Excellence in Retailing - Douglas Holding

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