Annual Report 2009/10 Excellence in Retailing - Douglas Holding

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88 Divisions Thalia · Books Dr. Tobias Quast Store Manager, Bonn “Metropol” Michelle Möhle Store Manager, Göttingen “I really like the fact that we’re so innovative and respond so quickly to trends at Thalia – as we did with our OYO.” Sandra Kipper Bookseller, Saarbrücken “What I do is appreciated here. I’m given challenges and am encouraged to master them, and feel very happy in our team.” Thomas Horvath Store Manager, Vöcklabruck “Thanks to its interactive design, our new multichannel bookstore adds a brand new dimension to the reading experience.”
Thalia in Figures employees, who successfully instilled their passion for Thalia’s virtual world in their customers. Over and beyond this, the Thalia teams please customers with personal – and always up-to-date – book reviews in the online shop, as they do recounting their experiences at the “lit.COLOGNE,” Europe’s largest literature festival for which Thalia is the lead sponsor. In stores and online alike, customers and their wishes always come first at Thalia. The “2010 Retailer of the Year Award” supplies eloquent testimony to this absolute customer orientation, with Thalia topping its “Books and Magazines” category for the third year in succession. The jury particularly commended the attractive range of merchandise, the professional and friendly personnel, the service, and the inviting store ambiance. In the traditional bookselling segment, works such as “The Lost Symbol” by Dan Brown and “Limit” by Frank Schätzing ranked among 2010’s best-sellers. “Millennium Trilogy” by the Swedish author Stieg Larsson was the top-selling eBook. In the non-books segment, gifts – seasonal and otherwise – proved increasingly popular, as did reading accessories and trend items. With its rollout of “Thawis” during 2009/10, Thalia also laid the foundations for a standardized merchandise management system. “Thawis” is scheduled to replace the various existing systems with a single, highly efficient platform. Thalia rang in the 2010/11 financial year with a true showstopper. At the end of October 2010 the Group launched its own eReader “OYO.” The “OYO” – so to speak “Thalia for your pocket” – allows users to access books at all times, wherever they may be. It has capacity for some 1,000 eBooks – and purchasing them could scarcely be easier. The digital works are downloaded using the integrated WLAN function, with the device’s menu guiding customers directly to the Thalia eBookshop where they can buy, download and read digital Net sales in EUR m Stores Employees Divisions Thalia · Books 2009/10 2008/09 2009/10 2008/09 2009/10 2008/09 Germany 689.7 628.7 232 238 3,890 3,886 Austria 118.7 112.9 33 32 756 710 Switzerland 97.4 78.1 24 24 540 555 Total 905.8 819.7 289 294 5,186 5,151 books. Thalia also initiated a unique partnership in Europe during the year: the “OYO Alliance,” a joint venture between four of the continent’s leading multi-channel booksellers. In addition to Thalia, “Chapitre.com” from France, “Selexyz” of the Netherlands and “Empik” from Poland will be selling the “OYO” in their domestic markets. With these initiatives Thalia is once again demonstrating its status as one of the industry’s innovation leaders and bolstering its market position as a multichannel vendor in the German-speaking countries. Simone Hehl Bookseller, Hürth The Hypnotist (Lars Kepler) “Would you allow someone to hypnotize you? A family is brutally murdered in a Stockholm suburb. The sole survivor, the 15-year-old son, is seriously wounded and suffering from amnesia. For Detective Joona Linna, there is only one way to get a statement and save the boy’s sister who lives far away: the former hypnotist Erik Bark.” 89
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Annual Report 2009/10 Excellence in
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U3 DOUGLAS HOLDING AG 1 DOUGLAS HOL
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MISSION STATEMENT DOUGLAS HOLDING A
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to within the foreseeable future. A
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CORPORATE GOVERNANCE DOUGLAS HOLDIN
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167 168 component of the Chief Huma
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Dr. Dr. h.c. Jörn Kreke, Chairman
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Fig. 3 Fig. 2 · Maximum and minimu
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from Executive Board speeches as we
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IMPRESSIONS October 2009 With Dougl
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June 2010 Hussel pilots a “new wo
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DOUGLAS HOLDING AG 19 Mission State
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Valued for their reading tips: Mari
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seminar at the Zeppelin University
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DOUGLAS HOLDING AG Mission Statemen
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MANAGEMENT REPORT CONTENTS Manageme
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KEY RESULTS IN THE 2009/10 FISCAL Y
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All five retailing divisions combin
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Fig. 1 · Targets and results Targe
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ahead at the positive economic outl
Page 41 and 42: In the fiscal year, Douglas opened
Page 43 and 44: The operating earnings in the Books
Page 45 and 46: Fig. 6 · Development of capital ex
Page 47 and 48: lining, which had a liquidity effec
Page 49 and 50: DOUGLAS HOLDING AG The DOUGLAS HOLD
Page 51 and 52: INTERNAL CONTROL SYSTEM AND KEY SUC
Page 53 and 54: DVA calculation Based on the premis
Page 55 and 56: Fig. 14 · Employees by division Ch
Page 57 and 58: development of highly qualified emp
Page 59 and 60: Corporate responsibility is also an
Page 61 and 62: “La Margerita” in organic quali
Page 63 and 64: Information technology opportunitie
Page 65 and 66: The data transferred is then automa
Page 67 and 68: The existing risks both as individu
Page 69 and 70: in most industrial countries, the s
Page 71 and 72: cialty retail stores forms a solid
Page 73 and 74: By relaunching its online presentat
Page 75 and 76: DIVISIONS CONTENTS 72 Perfumeries 8
Page 77 and 78: THE WORLD OF BEAUTY First, the good
Page 79 and 80: Nowy Sa˛ cz, Poland, October 2009
Page 81 and 82: Natalia Wörner and Michael Michals
Page 83 and 84: showpiece: “Hilfiger Woman” - a
Page 85 and 86: Stress-free shopping: Douglas - her
Page 87 and 88: Established the first-ever Douglas
Page 89 and 90: Austria’s first multi-channel boo
Page 91: Divisions Thalia · Books 87 Tradit
Page 95 and 96: Capturing the imaginations of Dortm
Page 97 and 98: Pear shape Round brilliant shape Pr
Page 99 and 100: Nadia Iram Christ, Frankfurt (Zeil)
Page 101 and 102: Christ: more than ever before. Empl
Page 103 and 104: FASHIONS, TOP BRANDS, MULTI-CHANNEL
Page 105 and 106: Whether her style is casual or clas
Page 107 and 108: merchandising program, enabling App
Page 109 and 110: During the 2009/10 financial year H
Page 111 and 112: Impeccably showcased products: the
Page 113 and 114: Hussel in Figures Aschaffenburg is
Page 115 and 116: FINANCIAL STATEMENTS CONTENTS 112 F
Page 117 and 118: CONSOLIDATED INCOME STATEMENT for t
Page 119 and 120: STATEMENT OF CHANGES IN GROUP EQUIT
Page 121 and 122: Financial statements Facts & figure
Page 123 and 124: NOTES TO THE CONSOLIDATED FINANCIAL
Page 125 and 126: IAS 23 “Borrowing Costs” In Mar
Page 127 and 128: public sector have been expanded. T
Page 129 and 130: Group of Consolidated Companies Ger
Page 131 and 132: At-equity consolidation 09/30/2010
Page 133 and 134: 5. Accounting and valuation princip
Page 135 and 136: Financial assets denominated in a f
Page 137 and 138: issued for speculative purposes. De
Page 139 and 140: NOTES TO THE INCOME STATEMENT 6. Sa
Page 141 and 142: 11. Investment result In the previo
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15. Income taxes Income taxes 2009/
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Intangible assets - Fiscal year 200
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Property, plant and equipment - Fis
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Finance leases As of the balance sh
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Carrying amounts of goodwill and in
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accounts. The write-downs on trade
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23. Assets and liabilities held for
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of the fiscal year, which are then
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essary information, this plan is qu
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Statement of changes in current pro
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Cash and cash equivalents are compr
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31. Fair Values of financial instru
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All financial liabilities existing
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Financial liabilities In the 2006/0
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There were no receivables from rela
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Expenses for auditor’s fees In ac
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Significant shareholdings No. Name
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Prof. Dr. Mark Wössner Entrepreneu
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FURTHER INFORMATION CONTENTS 176 Ov
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Overview of the past several years
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Fair Value Amount at which an asset
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www.douglas.de www.thalia.de · www
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Annual Report 2009/10 Excellence in Retailing - Douglas Holding

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