Annual Report 2009/10 Excellence in Retailing - Douglas Holding

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20 DOUGLAS HOLDING AG Mission Statement Letter to the Shareholders Executive Board Corporate Governance Report of the Supervisory Board DOUGLAS Share Impressions Human Resources In the “Thalia Academy,” the Books division has centralized its development programs in the areas of sales and services. The modules extend from “Active and Emotional Selling” through to its three-year “Leadership” program, on completion of which college graduates are equipped to take up management positions. In conjunction with the renowned Seckbacher Kolleg, Thalia also created an e-learning application for employees joining the company from other industries. The year 2010 also brought the introduction of the new merchandise management system “Thawis” and one of the most comprehensive training programs in Thalia’s history. In 2010 and 2011 alone, some 2,300 employees from over 130 bookstores will be learning how to operate the system – by completing personal training courses followed by e-learning programs. AppelrathCüpper also expanded its training for young employees during 2009/10. Its two-year program combines theory and practice. As part of their training, budding managers are charged with supervising apprentices in the fashion stores. The year also saw a sales training program initiated at Hussel. Entitled “Selling with Heart and Mind,” it incorporated dedicated modules for managers, store employees and service personnel. Hussel also launched its “Store Management Training” program which – given the positive feedback – is being expanded during the next fiscal year. To give the approximately 1,200 service employees a better appreciation of their colleagues’ work in the stores, many again engaged in “networking” during the 2009/10 financial year – assisting with inventories and sales in shops or supporting local promotions. The DOUGLAS Group successfully extended its training program for top managers. At the DOUG- LAS HOLDING ACADEMY, a total of 125 management personnel enhanced their skills at seminars, workshops and information events that covered topics ranging from strategy and leadership through to innovation and change management. Thanks to the Group’s partnerships with top colleges such as the Leipzig Graduate School of Management, the ACAD- EMY curriculum is guaranteed to offer the most relevant and up-to-date topics and first-class speakers from the realms of industry and education. Thirteen Thalia managers completed a general management Training is a top priority in the DOUGLAS Group: Dr. Henning Kreke, CEO (2nd row, 5th from left), and Anke Giesen, Chief Human Resources Officer (2nd row, 6th from left) together with apprentices who launched their careers in August 2010.
Valued for their reading tips: Maria Sander, Silvana Millstein and Bettina Dalhues (left to right) from Dortmund – representing over 5,000 Thalia employees. DOUGLAS HOLDING AG 21 Mission Statement Letter to the Shareholders Executive Board Corporate Governance Report of the Supervisory Board DOUGLAS Share Impressions Human Resources
Page 1 and 2: Annual Report 2009/10 Excellence in
Page 3 and 4: U3 DOUGLAS HOLDING AG 1 DOUGLAS HOL
Page 5 and 6: MISSION STATEMENT DOUGLAS HOLDING A
Page 7 and 8: to within the foreseeable future. A
Page 9 and 10: CORPORATE GOVERNANCE DOUGLAS HOLDIN
Page 11 and 12: 167 168 component of the Chief Huma
Page 13 and 14: Dr. Dr. h.c. Jörn Kreke, Chairman
Page 15 and 16: Fig. 3 Fig. 2 · Maximum and minimu
Page 17 and 18: from Executive Board speeches as we
Page 19 and 20: IMPRESSIONS October 2009 With Dougl
Page 21 and 22: June 2010 Hussel pilots a “new wo
Page 23: DOUGLAS HOLDING AG 19 Mission State
Page 27 and 28: seminar at the Zeppelin University
Page 29 and 30: DOUGLAS HOLDING AG Mission Statemen
Page 31 and 32: MANAGEMENT REPORT CONTENTS Manageme
Page 33 and 34: KEY RESULTS IN THE 2009/10 FISCAL Y
Page 35 and 36: All five retailing divisions combin
Page 37 and 38: Fig. 1 · Targets and results Targe
Page 39 and 40: ahead at the positive economic outl
Page 41 and 42: In the fiscal year, Douglas opened
Page 43 and 44: The operating earnings in the Books
Page 45 and 46: Fig. 6 · Development of capital ex
Page 47 and 48: lining, which had a liquidity effec
Page 49 and 50: DOUGLAS HOLDING AG The DOUGLAS HOLD
Page 51 and 52: INTERNAL CONTROL SYSTEM AND KEY SUC
Page 53 and 54: DVA calculation Based on the premis
Page 55 and 56: Fig. 14 · Employees by division Ch
Page 57 and 58: development of highly qualified emp
Page 59 and 60: Corporate responsibility is also an
Page 61 and 62: “La Margerita” in organic quali
Page 63 and 64: Information technology opportunitie
Page 65 and 66: The data transferred is then automa
Page 67 and 68: The existing risks both as individu
Page 69 and 70: in most industrial countries, the s
Page 71 and 72: cialty retail stores forms a solid
Page 73 and 74: By relaunching its online presentat
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DIVISIONS CONTENTS 72 Perfumeries 8
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THE WORLD OF BEAUTY First, the good
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Nowy Sa˛ cz, Poland, October 2009
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Natalia Wörner and Michael Michals
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showpiece: “Hilfiger Woman” - a
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Stress-free shopping: Douglas - her
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Established the first-ever Douglas
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Austria’s first multi-channel boo
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Divisions Thalia · Books 87 Tradit
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Thalia in Figures employees, who su
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Capturing the imaginations of Dortm
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Pear shape Round brilliant shape Pr
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Nadia Iram Christ, Frankfurt (Zeil)
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Christ: more than ever before. Empl
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FASHIONS, TOP BRANDS, MULTI-CHANNEL
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Whether her style is casual or clas
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merchandising program, enabling App
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During the 2009/10 financial year H
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Impeccably showcased products: the
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Hussel in Figures Aschaffenburg is
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FINANCIAL STATEMENTS CONTENTS 112 F
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CONSOLIDATED INCOME STATEMENT for t
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STATEMENT OF CHANGES IN GROUP EQUIT
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Financial statements Facts & figure
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NOTES TO THE CONSOLIDATED FINANCIAL
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IAS 23 “Borrowing Costs” In Mar
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public sector have been expanded. T
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Group of Consolidated Companies Ger
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At-equity consolidation 09/30/2010
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5. Accounting and valuation princip
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Financial assets denominated in a f
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issued for speculative purposes. De
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NOTES TO THE INCOME STATEMENT 6. Sa
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11. Investment result In the previo
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15. Income taxes Income taxes 2009/
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Intangible assets - Fiscal year 200
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Property, plant and equipment - Fis
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Finance leases As of the balance sh
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Carrying amounts of goodwill and in
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accounts. The write-downs on trade
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23. Assets and liabilities held for
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of the fiscal year, which are then
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essary information, this plan is qu
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Statement of changes in current pro
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Cash and cash equivalents are compr
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31. Fair Values of financial instru
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All financial liabilities existing
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Financial liabilities In the 2006/0
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There were no receivables from rela
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Expenses for auditor’s fees In ac
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Significant shareholdings No. Name
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Prof. Dr. Mark Wössner Entrepreneu
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FURTHER INFORMATION CONTENTS 176 Ov
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Overview of the past several years
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Fair Value Amount at which an asset
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www.douglas.de www.thalia.de · www
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Annual Report 2009/10 Excellence in Retailing - Douglas Holding

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