Annual Report 2009/10 Excellence in Retailing - Douglas Holding

DOUGLAS HOLDING AG
Mission Statement
Letter to the Shareholders
Executive Board
Corporate Governance
Report of the Supervisory Board
DOUGLAS Share
Impressions
Human Resources
Engaging and personal service: a Hussel hallmark – shown here Pranvera Pllunci (left) and Stefanie Wörder (Store Manager) from Remscheid.
corporate headquarters in Hagen, the Group is now
operating another valuable childcare service. The facility
opened in August with 12 children aged up to
three, with a further 15 up to six years old joining in
August 2010.
Developing the specific corporate culture of the
DOUGLAS Group will be another key focus. In line
with the corporate motto of “Excellence in Retail,” this
culture reflects a desire for commercial success combined
with fairness and mutual respect. The corporate
values and management principles that apply to all
the DOUGLAS Group companies serve as the “rules”
underpinning this culture. During the 2010/11 financial
year, these will be revised to ensure their continuing
relevance and the accuracy of their wording – to
reflect changing circumstances.
In the future the DOUGLAS Group will hold fast to
its long-standing principles of decentralized decisionmaking,
personal interaction and high satisfaction
levels among the workforce. Reinterpreting these principles
over the passage of time – that too is a hallmark
of the DOUGLAS Group’s human resources work. It
is for good reason the Group’s motto for the 2010/11
reads “With heart and mind into the future.”
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