Annual Report 2009/10 Excellence in Retailing - Douglas Holding

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94 Divisions Christ · Jewelry Christ in Figures fortable seating arrangements now encourage customers to linger in the diamonds section, creating an environment of relaxed exclusivity where they can select from an exquisite range. The mood contrasts powerfully with the highly frequented section featuring fashion jewelry and the latest watch trends. Key-brand shop-in-shops dominate here and offer ample space for spotlighting brand philosophies. Within this setting, watch brands such as Armani and Fossil can be presented just as impactfully as the exclusive Jette Joop collections and popular fashion jewelry labels like Pandora, Thomas Sabo and Giorgio Martello with their rich array of chic charms. On the other hand, a tasteful ambiance with warm colors has been created for classic watches, and enhanced by selected shop-in-shop concepts offering brands such as Longines, Tag Heuer and Breitling. The marketing featuring the slogan “Moments of Happiness” forms the cornerstone of the entire Christ Marquise shape Emerald shape Net sales in EUR m Stores Employees 2009/10 2008/09 2009/10 2008/09 2009/10 2008/09 310.2 292.4 204 203 2,173 2,025 presentation – and as such is the foundation for its progressive and successful emotionalization. The goals are to communicate how enjoyable and rewarding purchasing jewelry and watches can be, and to spark desires for and memories of unforgettable once-in-a-lifetime moments. Over 6,000 city light posters across Germany created a high profile for the new Christ “feel” during the past holiday season. The ongoing emotionalization of Christ will remain a focus of 2010/11 with the goal of further improving customer orientation. In this context the women and men working at Christ will play a crucial part. Ultimately their enthusiasm and expertise are what make shopping at Christ a truly unique moment of happiness for their clientele – day after day after day. It is partly for this reason that Christ devotes so much time and money to training its personnel. In August and September 2010 alone, 119 young women and men began apprenticeships at Pleasant people: the Christ trio of Hakan Akyüz (deputy manager), Claudia Klee (store manager) and Leona Metschke in Frankfurt.
Nadia Iram Christ, Frankfurt (Zeil) Silvia Röth Regional Manager, Hessen “Meeting challenges as a team and making a real difference – that’s what motivates me every day.” Divisions Christ · Jewelry Raimonda Rasimaite Christ, Frankfurt (Zeil) “It is always a fantastic feeling when that gleam comes into my customers’ eyes.” 95
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Annual Report 2009/10 Excellence in
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U3 DOUGLAS HOLDING AG 1 DOUGLAS HOL
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MISSION STATEMENT DOUGLAS HOLDING A
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to within the foreseeable future. A
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CORPORATE GOVERNANCE DOUGLAS HOLDIN
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167 168 component of the Chief Huma
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Dr. Dr. h.c. Jörn Kreke, Chairman
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Fig. 3 Fig. 2 · Maximum and minimu
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from Executive Board speeches as we
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IMPRESSIONS October 2009 With Dougl
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June 2010 Hussel pilots a “new wo
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DOUGLAS HOLDING AG 19 Mission State
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Valued for their reading tips: Mari
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seminar at the Zeppelin University
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DOUGLAS HOLDING AG Mission Statemen
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MANAGEMENT REPORT CONTENTS Manageme
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KEY RESULTS IN THE 2009/10 FISCAL Y
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All five retailing divisions combin
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Fig. 1 · Targets and results Targe
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ahead at the positive economic outl
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In the fiscal year, Douglas opened
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The operating earnings in the Books
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Fig. 6 · Development of capital ex
Page 47 and 48: lining, which had a liquidity effec
Page 49 and 50: DOUGLAS HOLDING AG The DOUGLAS HOLD
Page 51 and 52: INTERNAL CONTROL SYSTEM AND KEY SUC
Page 53 and 54: DVA calculation Based on the premis
Page 55 and 56: Fig. 14 · Employees by division Ch
Page 57 and 58: development of highly qualified emp
Page 59 and 60: Corporate responsibility is also an
Page 61 and 62: “La Margerita” in organic quali
Page 63 and 64: Information technology opportunitie
Page 65 and 66: The data transferred is then automa
Page 67 and 68: The existing risks both as individu
Page 69 and 70: in most industrial countries, the s
Page 71 and 72: cialty retail stores forms a solid
Page 73 and 74: By relaunching its online presentat
Page 75 and 76: DIVISIONS CONTENTS 72 Perfumeries 8
Page 77 and 78: THE WORLD OF BEAUTY First, the good
Page 79 and 80: Nowy Sa˛ cz, Poland, October 2009
Page 81 and 82: Natalia Wörner and Michael Michals
Page 83 and 84: showpiece: “Hilfiger Woman” - a
Page 85 and 86: Stress-free shopping: Douglas - her
Page 87 and 88: Established the first-ever Douglas
Page 89 and 90: Austria’s first multi-channel boo
Page 91 and 92: Divisions Thalia · Books 87 Tradit
Page 93 and 94: Thalia in Figures employees, who su
Page 95 and 96: Capturing the imaginations of Dortm
Page 97: Pear shape Round brilliant shape Pr
Page 101 and 102: Christ: more than ever before. Empl
Page 103 and 104: FASHIONS, TOP BRANDS, MULTI-CHANNEL
Page 105 and 106: Whether her style is casual or clas
Page 107 and 108: merchandising program, enabling App
Page 109 and 110: During the 2009/10 financial year H
Page 111 and 112: Impeccably showcased products: the
Page 113 and 114: Hussel in Figures Aschaffenburg is
Page 115 and 116: FINANCIAL STATEMENTS CONTENTS 112 F
Page 117 and 118: CONSOLIDATED INCOME STATEMENT for t
Page 119 and 120: STATEMENT OF CHANGES IN GROUP EQUIT
Page 121 and 122: Financial statements Facts & figure
Page 123 and 124: NOTES TO THE CONSOLIDATED FINANCIAL
Page 125 and 126: IAS 23 “Borrowing Costs” In Mar
Page 127 and 128: public sector have been expanded. T
Page 129 and 130: Group of Consolidated Companies Ger
Page 131 and 132: At-equity consolidation 09/30/2010
Page 133 and 134: 5. Accounting and valuation princip
Page 135 and 136: Financial assets denominated in a f
Page 137 and 138: issued for speculative purposes. De
Page 139 and 140: NOTES TO THE INCOME STATEMENT 6. Sa
Page 141 and 142: 11. Investment result In the previo
Page 143 and 144: 15. Income taxes Income taxes 2009/
Page 145 and 146: Intangible assets - Fiscal year 200
Page 147 and 148: Property, plant and equipment - Fis
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Finance leases As of the balance sh
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Carrying amounts of goodwill and in
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accounts. The write-downs on trade
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23. Assets and liabilities held for
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of the fiscal year, which are then
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essary information, this plan is qu
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Statement of changes in current pro
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Cash and cash equivalents are compr
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31. Fair Values of financial instru
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All financial liabilities existing
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Financial liabilities In the 2006/0
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There were no receivables from rela
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Expenses for auditor’s fees In ac
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Significant shareholdings No. Name
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Prof. Dr. Mark Wössner Entrepreneu
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FURTHER INFORMATION CONTENTS 176 Ov
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Overview of the past several years
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Fair Value Amount at which an asset
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www.douglas.de www.thalia.de · www
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Annual Report 2009/10 Excellence in Retailing - Douglas Holding

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