um estudo sobre os principais fatores na implantação de ... - UTFPR

ABSTRACTThe implementation of Enterprise Resource Planning (ERP) system has become, inthe last few decades, a reference of competitiveness to the business enterprise as awhole. The introduction of these systems has represented an important technologicaladvancement, which brought more improvement and better results to theorganizational performance, promoting more efficiency to the company andsustainability to its businesses. Nowadays, there are also other technologies, forinstance, CRM, BI, EDI and Data Warehouse, which have been efficient supportsaiming at better organizational results. The large utilization of ERP system hasbecome scope of much discussion by specialists, researchers and professionals ofthe area, with the purpose of finding an answer for success and failure cases upon itsimplementation. Most of these related aspects contributed to originate the problem ofthis research, which intended to check “what are the main factors that influence onERP system’s implementation?” Therefore, the main objective of this work was topresent a study to identify which the main factors that help or difficult the ERPimplementation processes are. Concerning the methodological procedures, thisresearch used an inductive method characterized by an applied and exploratoryresearch. On the data collection, firstly an appropriate bibliography survey about thesubject was made, representing an indirect source. Regarding the direct source, aquestionnaire was mailed to 50 large companies, besides the interview with twoemployees from a relevant company. The data results illustrated the factorsconcerning functional difficulties, identification and adjustment on businessprocesses, as well as lack of support by ERP system on strategic plans, were othercritical questions considered by the companies. In addition, the aspects regardinguser’s technical qualification, training and engagement of the main leaders have alsobeen evaluated as of great importance. However, it can be seen that behavioralaspects means the main critical factors that represent the success or failure on thesystem implementation. At the end of this research, suggestions are presented fornew studies regarding the human influence on the system implementation, in order toevaluate the importance of involvement of different groups of people among theorganization’s participants. Another suggestion that had been proposed is concerningthe studies on the impacts of new information technologies utilization, considered asan extension ERP system application.Key-words: ERP systems; Effective results; Organizational behaviors; Criticalfactors; Business processes.PPGEP – Gestão Industrial (2006)