ExpressCluster X 2.0 for Windows Reference Guide - Nec

Information required for inquiry
The following information is required for inquiring about the failure.
Section III Maintenance information
Information required for inquiry
1. Failure
Describe the failure.
Example) Failover group (failover1) failed to fail over from server1 to server2.
2. Time that the failure occurred
Example) 2006/01/01 00:00
3. Name of the server with the failure
Example) server2
4. Version of ExpressCluster
Example) ExpressCluster X 2.0
5. ExpressCluster log and event log of when the failure occurred
Logs can be collected by using the WebManager or by running the log collection command.
To use the WebManager, see Chapter 1, “Functions of the WebManager.” To use the log
collection command, see Chapter 4, “ExpressCluster command reference.”
769