User Interface Design and Ergonomics - National Open University of ...

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3.4 ISO STANDARDS FOR USABILITY ISO/TR 16982:2002 "Ergonomics of human-system interaction -- Usability methods supporting human-centered design". This standard provides information on humancentred usability methods which can be used for design and evaluation. It details the advantages, disadvantages and other factors relevant to using each usability method. It explains the implications of the stage of the life cycle and the individual project characteristics for the selection of usability methods and provides examples of usability methods in context. The main users of ISO/TR 16982:2002 will be project managers. It therefore addresses technical human factors and ergonomics issues only to the extent necessary to allow managers to understand their relevance and importance in the design process as a whole. The guidance in ISO/TR 16982:2002 can be tailored for specific design situations by using the lists of issues characterizing the context of use of the product to be delivered. Selection of appropriate usability methods should also take account of the relevant lifecycle process. ISO/TR 16982:2002 is restricted to methods that are widely used by usability specialists and project managers. ISO/TR 16982:2002 does not specify the details of how to implement or carry out the usability methods described. ISO 9241 ISO 9241 is a multi-part standard covering a number of aspects for people working with computers. Although originally titled Ergonomic requirements for office work with visual display terminals (VDTs) it is being retitled to the more generic Ergonomics of Human System Interaction by ISO. As part of this change, ISO is renumbering the standard so that it can include many more topics. The first part to be renumbered was part 10 (now renumbered to part 110). Part 1 is a general introduction to the rest of the standard. Part 2 addresses task design for working with computer systems. Parts 3–9 deal with physical characteristics of computer equipment. Parts 110 and parts 11–19 deal with usability aspects of software, including Part 110 (a general set of usability heuristics for the design of different types of dialogue) and Part 11 (general guidance on the specification and measurement of usability). 3.4 USABILITY DESIGN METHODOLOGIES Any system that is designed for people should be easy to use, easy to learn, and useful for the users. Therefore, when designing for usability, the three principles of design, are: early focus on users and tasks, Iterative Design and Testing. 96
a. Early Focus on Users and Tasks The design team should be user driven and direct contact with potential users is recommended. Several evaluation methods including personas, cognitive modeling, inspection, inquiry, prototyping, and testing methods may be used to gain an understanding of the potential users. Usability considerations such as who the users are and their experience with similar systems must be examined. As part of understanding users, this knowledge must “be played against the tasks that the users will be expected to perform. This includes the analysis of what tasks the users will perform, which are most important, and what decisions the users will make while using your system. Designers must understand how cognitive and emotional characteristics of users will relate to a proposed system. One way to stress the importance of these issues in the designers’ minds is to use personas, which are made-up representative users. See below for further discussion of personas. Another more expensive but more insightful way to go about it, is to have a panel of potential users work closely with the design team starting in the early formation stages. This has been fully discussed in Unit 2, of this Module. b. Iterative Design Iterative Design is a design methodology based on a cyclic process of prototyping, testing, analyzing, and refining a product or process. Based on the results of testing the most recent iteration of a design, changes and refinements are made. This process is intended to ultimately improve the quality and functionality of a design. In iterative design, interaction with the designed system is used as a form of research for informing and evolving a project, as successive versions, or iterations of a design are implemented. The key requirements for Iterative Design are: identification of required changes, an ability to make changes, and a willingness to make changes. When a problem is encountered, there is no set method to determine the correct solution. Rather, there are empirical methods that can be used during system development or after the system is delivered, usually a more inopportune time. Ultimately, iterative design works towards meeting goals such as making the system user friendly, easy to use, easy to operate, simple, etc. c. Testing This includes testing the system for both learnability and usability. ( See Evaluation Methods in Module 4). It is important in this stage to use quantitative usability specifications such as time and errors to complete tasks and number of users to test, as well as examine performance and attitudes of the users testing the system. Finally, “reviewing or demonstrating” a system before the user tests it can result in misleading results. More testing and evaluation methods are described in Module 4. 4.0 CONCLUSION 97
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] NATIONAL OPEN UNIVERSITY OF NIGER
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National Open University of Nigeria
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Summary ...........................
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UNIT 3 - GRAPHICAL USER INTERFACE (
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Assignments File Tutor-Marked Assig
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2 DESIGN and DESIGNING GOOD USER IN
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need both the study unit you are wo
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CIT 711: USER INTERFACE DESIGN AND
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UNIT 1 FUNDAMENTALS OF USER INTERFA
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3.3 TYPES OF USER INTERFACES Curren
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3.5 USER INTERFACE MODALITIES AND M
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Table of Contents 1.0 Introduction
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3.1.1 DESIGNING A GOOD USER INTERFA
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widgets properly is to read and und
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Figure 1:- Showing that alignment o
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6.0 TUTOR MARKED ASSIGNMENT a. How
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A graphical user interface is a typ
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Operating System. It is easy for a
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A list of items from which to selec
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collaborative work. For example, sc
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MODULE 1 UNIT 4 HUMAN COMPUTER INTE
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3.3 DIFFERNCES WITH RELATED FIELDS
Page 46 and 47: window blinds to automobile braking
Page 48 and 49: Wickens, Christopher D., John D. Le
Page 50 and 51: The International Ergonomics Associ
Page 52 and 53: approach, the Gilbreths reduced the
Page 54 and 55: 3.6 BENEFITS OF ERGONOMICS The thre
Page 56 and 57: Another key to reducing lumbar disc
Page 58 and 59: MODULE 2 - USER INTERFACE DESIGN TE
Page 60 and 61: methods include inspection methods,
Page 62 and 63: Determine time of each operation (b
Page 64 and 65: unable to understand new informatio
Page 66 and 67: M cones, or, misleadingly, green co
Page 68 and 69: Motor skill which is a learned seri
Page 70 and 71: MODULE 2 UNIT 2 UNDERSTANDING USERS
Page 72 and 73: The users of a system must be ident
Page 74 and 75: This example brings up an important
Page 76 and 77: whether you want to have a palette
Page 78 and 79: Task analysis which includes identi
Page 80 and 81: MODULE 2 UNIT 3 USER CENTERED DESIG
Page 82 and 83: or small body text is also hard to
Page 84 and 85: Introduction to User-centered desig
Page 86 and 87: organizations themselves. Interacti
Page 88 and 89: After thorough analysis using vario
Page 90 and 91: Interaction design which is the dis
Page 92 and 93: In human-computer interaction and c
Page 94 and 95: The preferred method for ensuring u
Page 98 and 99: In this unit, you have been introdu
Page 100 and 101: affect the way the command is execu
Page 102 and 103: • Guides the user via the predefi
Page 104 and 105: The term direct manipulation was in
Page 106 and 107: There are two important reasons for
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Page 110 and 111: UNIT 1 PROTOTYPING Table of Content
Page 112 and 113: Figure 12: The iterative steps of p
Page 114 and 115: select print Figure 13: An interfac
Page 116 and 117: Ambler, S.W. & Constantine, L.L. (2
Page 118 and 119: 3.2 LOW-FIDELITY PROTOTYPES Low-fid
Page 120 and 121: Figure 14:- Example of Sketching II
Page 122 and 123: Much more important for features th
Page 124 and 125: DENIM, an extension of SILK, is a t
Page 126 and 127: • Encourage menu & forms style, r
Page 128 and 129: Another problem is that native widg
Page 130 and 131: interfaces, so that a realistic sim
Page 132 and 133: UNIT 3 INPUT AND OUTPUT MODELS Tabl
Page 134 and 135: Recall that perceptual fusion means
Page 136 and 137: 3.2 OUTPUT MODEL There are basicall
Page 138 and 139: directly-mapped pixel image will no
Page 140 and 141: Most stroke models also include som
Page 142 and 143: UNIT 4 MODEL VIEW-CONTROLLER (MVC)
Page 144 and 145: 3.3.2 AS A DESIGN PATTERN MVC enco
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The Views are XForms controls for s
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UNIT 5 LAYOUTS AND CONSTRAINTS Tabl
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3.5 CONSTRAINTS Constraints are rel
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MODULE 4 UNIT 1 TECHNIQUES FOR EVAL
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a. Card Sorting Card sorting is a w
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Rapid prototyping is a method used
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3.2.1 THE USE OF PROTOTYPES It is o
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Dumas, J.S. and Redish, J.C. (1999)
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the users' respect for you as a pro
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the users will be and what kind of
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speed whenever the average load was
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Table 4:- Table: Average times for
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phases: list the actions, and then
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Nielsen and Molich used their own e
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7.0 REFERENCES AND FURTHER READING
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users. If you do not, you can be ba
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If you are led to develop more and
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It's very easy to shape the comment
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a. Analyzing the Bottom-Line Number
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you use. But then you need some way
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ecruit test users with more similar
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MODULE 4 UNIT 4 OTHER EVALUATION IS
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3.2 CURRENT ISSUES CONCERNING EVALU
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2.0 OBJECTIVES By the end this unit
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It provides a real focal point for
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3.3.4 CONDUCTING THE TEST Having co
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The stages involved in usability te
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