Standard CMMI Appraisal Method for Process Improvement (SCAMPI)

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2.1.4 Examine Objective Evidence from Interviews Activity Description Required Practices Interviews are used to obtain face-to-face affirmations relating to the implementation of processes at the organizational and project levels. Interviews are held with managers and practitioners responsible for the work being performed. The appraisal team uses interviews to understand how the processes are implemented and to probe areas where additional coverage of model practices is needed. Interviews are a required and necessary component of a SCAMPI appraisal, in all usage modes. The criteria for the amount of face-to-face affirmation objective evidence that must be collected are described in activity 2.2.1, Verify Objective Evidence. This drives the development of the initial interviewing strategy in the data collection plan described in activity 1.5.2, Prepare Data Collection Plan. A variety of interviewing techniques are available, and the appraisal team leader works with the team to schedule the most appropriate interview types for the situation. As objective evidence is gathered throughout the appraisal, the data collection plan is revised as necessary. By using focused investigation techniques, the need for interviews may be either increased or diminished, as long as the criteria for face-to-face affirmations are satisfied. Objective evidence obtained from interviews, and from other sources, is documented in process 2.3, Document Objective Evidence, and verified in process 2.2, Verify and Validate Objective Evidence. • Refine the data collection plan to determine the objective evidence that must be obtained from interview participants. • Review information obtained from interviews and determine if it is acceptable as objective evidence. • Determine the model practices corresponding to the objective evidence obtained from interviews. • Determine the portions of the organizational unit that correspond to the objective evidence obtained from interviews. Continued on next page Page II-80 CMU/SEI-2001-HB-001
2.1.4 Examine Objective Evidence from Interviews (continued) Parameters and Limits Optional Practices All SCAMPI appraisals must use interviews as a source of information on the extent to which practices have been implemented in the organizational unit and within the sampled projects. All interviews must include at least two members of the appraisal team designated by the appraisal team leader. Full coverage of the CMMI model, the organizational unit, and the organization’s life cycle(s) must be achieved with the objective evidence considered by the team. Therefore the pool of potential interviewees must cover all elements of the process in use in the organizational unit. Project and/or program management personnel are typically interviewed individually, or grouped according to project. The focus of the discussion in these interviews will therefore be scoped to a particular project, rather than across the sampled projects. Functional Area Representatives (FARs) are typically interviewed in a group, sampling across the projects within the organizational unit. The focus of the discussion in these interviews will therefore be scoped to a particular set of practices, used across the projects. The rules of confidentiality and the expected use of appraisal data must be communicated to every interviewee. Request that interviewees bring a document or other artifact with them to their interviews for a “show-and-tell” style interview. Use video/teleconference technology to conduct interviews at a distance. Appraisers are cautioned not to rely too heavily on this method. If substantial portions of the interview data are gathered using this technology, it may tend to limit the amount of information collected. Continued on next page CMU/SEI-2001-HB-001 Page II-81
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Standard CMMI SM Appraisal Method f
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This report was prepared for the SE
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Focused Investigation 23 Practice I
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2.2.2 Characterize Implementation o
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I-vi CMU/SEI-2001-HB-001
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I-2 CMU/SEI-2001-HB-001
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Table I-2: Part II Contents Phase P
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Part II People who will enact an ap
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As the CMMI Steward , the SEI suppo
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Upon determining that sufficient co
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The SCAMPI method is also designed
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Usage Mode Process Monitoring Descr
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Method Concepts This section provid
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quirement of the SCAMPI method. Fac
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• Understand what objective evide
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consider all aspects of the process
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Characterizing Practices Verificati
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els. Instruments can take various f
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Method Description This section pro
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Table I-11: SCAMPI Phase Summary: C
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Sponsor, Initial Requirements and C
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2 Conduct Appraisal Appraisal Data,
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Nominal Evaluation Schedule View An
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Page II-2 CMU/SEI-2001-HB-001
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1.1 Analyze Requirements (continued
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1.1.1 Determine Appraisal Objective
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1.1.2 Determine Appraisal Constrain
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1.1.3 Determine Appraisal Scope Act
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1.1.3 Determine Appraisal Scope (co
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1.1.4 Determine Outputs Activity De
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1.1.5 Obtain Commitment to Appraisa
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1.2 Develop Appraisal Plan (continu
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1.2.1 Tailor Method Activity Descri
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1.2.2 Identify Needed Resources Act
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1.2.3 Determine Cost and Schedule A
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1.2.4 Plan and Manage Logistics Act
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Page 92 and 93: 1.3 Select and Prepare Team (contin
Page 94 and 95: 1.3.1 Identify Team Leader Activity
Page 96 and 97: 1.3.2 Select Team Members Activity
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Page 100 and 101: 1.3.3 Prepare Team (continued) Opti
Page 102 and 103: 1.3.3 Prepare Team (continued) Impl
Page 106 and 107: 1.4 Obtain and Analyze Initial Obje
Page 108 and 109: 1.4.1 Prepare Participants Activity
Page 110 and 111: 1.4.2 Administer Instruments Activi
Page 112 and 113: 1.4.3 Obtain Initial Objective Evid
Page 114 and 115: 1.4.4 Inventory Objective Evidence
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Page 118 and 119: 1.5 Prepare for Collection of Objec
Page 120 and 121: 1.5.1 Perform Readiness Review Acti
Page 122 and 123: 1.5.2 Prepare Data Collection Plan
Page 124 and 125: 1.5.2 Prepare Data Collection Plan
Page 126 and 127: 1.5.3 Replan Data Collection Activi
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Page 152 and 153: 2.2.3 Validate Practice Implementat
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Page 158 and 159: 2.3 Document Objective Evidence (co
Page 160 and 161: 2.3.1 Take/Review/Tag Notes Activit
Page 162 and 163: 2.3.2 Record Presence/Absence of Ob
Page 164 and 165: 2.3.3 Document Practice Implementat
Page 166 and 167: 2.3.4 Review and Update the Data Co
Page 169 and 170: 2.4 Generate Appraisal Results Purp
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Page 173 and 174: 2.4.1 Derive Findings and Rate Goal
Page 175 and 176: 2.4.2a Determine Process Area Capab
Page 177 and 178: 2.4.3a Determine Capability Profile
Page 179 and 180: 2.4.4 Document Appraisal Results Ac
Page 181 and 182: 3.1 Deliver Appraisal Results Purpo
Page 183 and 184: 3.1 Deliver Appraisal Results (cont
Page 185 and 186: 3.1.1 Present Final Findings (conti
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3.1.2 Conduct Executive Session(s)
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3.1.3 Plan for Next Steps (continue
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3.2 Package and Archive Appraisal A
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3.2 Package and Archive Appraisal A
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3.2.1 Collect Lessons Learned (cont
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3.2.2 Generate Appraisal Record (co
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3.2.4 Archive and/or Dispose of Key
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Part III: Appendices, References, a
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Appendix A Appraisal Disclosure Sta
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Appendix B The Role of Practice Imp
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time-consuming task of investigatin
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Direct Artifact This PII type is re
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Since models are necessarily expres
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Appendix C Focused Investigation El
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Appendix D ARC/MDD Traceability Tab
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ARC ID ARC Requirement MDD Process
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References/Bibliography [AFMC 94] A
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Glossary The MDD glossary defines m
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the appraisal findings and ratings
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ganization. (See verification-based
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Implemented (PI) are not satisfied.
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supplier). [derived from MDD method
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REPORT DOCUMENTATION PAGE Form Appr
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Standard CMMI Appraisal Method for Process Improvement (SCAMPI)

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