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Standard CMMI Appraisal Method for Process Improvement (SCAMPI)

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2.1.4 Examine Objective Evidence from Interviews (continued)<br />

Implementation<br />

Guidance<br />

Office Hours<br />

Interviews<br />

Finally, office hours interviews represent an agreement <strong>for</strong> availability that<br />

permits pairs of team members to visit interviewees at their desks, cubicles, or<br />

offices. As with the on-call interviews, the prospective interviewees block a<br />

specific time period to be available on a contingency basis. It is expected that<br />

most prospective interviewees will be able to continue with their daily work<br />

and accommodate an interruption if the team needs to speak with them. Here<br />

again, only if specific data needs are identified will the interview occur. The<br />

interviewees should be in<strong>for</strong>med that they may receive only limited advanced<br />

notice <strong>for</strong> these interviews, although confirming the interview at least a day in<br />

advance is a courtesy that should be offered whenever possible.<br />

<br />

Page II-84<br />

CMU/SEI-2001-HB-001

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