January 2012 - Sandwell & West Birmingham Hospitals

Trust Objectives 2011/12
SWBTB (1/12) 266 (a)
Ref. Objective Measure of Success Baseline
(2010/11)
1.5 Improve patient flow from
admission through discharge to
home care / after care.
RB
2. High Quality Care
Acute delayed discharges reduced
to less than 4% of acute beds.
Average hospital length of stay
maintained at less than 4.5 days.
Numbers of very long stay
patients (>28 days) reduced to
150 or less.
Reduced readmissions within 30
days.
(5% in Feb)
(4.4 in Feb)
(187 in Feb)
(8.0%
following
initial Elective
or Non
Elective
Admission)
Summary Position as at end of Quarter
Three (December 2011)
- Acute delayed discharges actual 4.9% (Q3)
Multiagency work stream in train to improve
performance. Additional capacity purchased as
part of winter plan externally with PCT and
social services.
- Average length of stay actual 4.1 days
(Sept/Oct 2011)
- Long Stay Patients >28 days actual 141
(Dec 2011)
- Readmission Rate actual 7.5% (Q3 2011)
Rapid Improvement Event completed in Q3 to
inform high impact change programme to
support patient flow. Patient flow is now part
of the Transformation Plan and has a visioning
event and governance infrastructure managed
by the TSO. A new clinical sponsor has been
appointed for this work programme.
Red /Amber
/Green
Assessment
3
2.1 Improve reported levels of
patient satisfaction.
RO (with all Execs)
Establish systems to seek
patient/carer/user views that
ensure all groups are represented.
Establish reporting and feedback
systems of patient views at the
Trust, Division, Directorate and
Department level.
To ensure action plans exist and
are delivered against areas of
dissatisfaction/requiring
improvement.
To have a list of priority patient
Numbers of patient survey responses have
now increased significantly.
Quarterly reports to divisions, directorates
and wards.
Priority actions identified and being
progressed.
Reports requested based on:
- ethnicity
- age
- gender
Next print run to include Consultant name.
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