January 2012 - Sandwell & West Birmingham Hospitals

SWBTM (1/12) 236 (a)
SWBTB (1/12) 275 (b)
Performance Monitoring: Patient Satisfaction Surveys - November 2011
Adult Inpatient Survey returns November 2011
Overall care ratings
Hospital
recommendation
Sep-11 Oct-11 Nov-11 Dec-11 Nov-11 Nov-11
D16 8 1 3 8 4 3 7 40 17.50 25% 75% 0% 0% 0.0% 0.0% 0.0%
D15 19 3 14 11 4 6 10 98 10.20 75% 25% 0% 0% 0.0% 0.0% 0.0%
D24 8 1 27 2 4 0 4 40 10.00 67% 33% 0% 0% 100.0% 0.0% 0.0%
Priory 5 0 0 0 0 5 0 5 77 6.49 100% 0% 0% 0% 0.0% 0.0% 0.0%
D11 22 0 44 2 2 0 2 82 2.44 100% 0% 0% 0% 100.0% 0.0% 0.0%
Lyndon 5 16 2 6 2 0 1 1 81 1.23 No surveys recd
D12 0 0 15 0 0 0 0 47 0.00 No surveys recd
Newton 1 0 0 0 0 0 40 0.00 63% 38% 0% 0% 0.0% 0.0% 0.0%
Priory 4 3 0 0 1 0 0 0 79 0.00 No surveys recd
TOTALS: 1018 75 1093 2472
Key:
PSS Patient Satisfaction Survey 12345 Survey returns less than 40%
Total Total (Patient + Carer) surveys 12345 Wards still using old version surveys
D/C* Oct 2011discharges data used from CDA for over 24hrs stays. 12345 1 or 2 surveys of new version so not true representation
%Returns % of returns* - Total D/Cs compared with total surveys returned.
Ratings Actual respondents data used and no replies not displayed
9