January 2012 - Sandwell & West Birmingham Hospitals

SWBTB (1/12) 276 (a)
"Nothing could be improved".
"The staff are absolutely wonderful, I can't fault them at all. They do everything they can
for me".
"Honestly, I can not complain about anything".
"The food is nice. We have choices every meal time".
"The food is not a problem".
What we found about the standards we reviewed and how well Sandwell
General Hospital was meeting them
Outcome 01: People should be treated with respect, involved in discussions about
their care and treatment and able to influence how the service is run
The trust has implemented systems and processes to improve the way in which people are
cared for to promote dignity, respect and involvement. This has had a positive outcome for
people. People are shown respect and their care is provided in a polite, dignified way.
Outcome 05: Food and drink should meet people's individual dietary needs
Improvements in meal time processes, availability of food, drink and staff to give meal time
support and greater diligence in recording keeping gives people assurance that their
nutritional and hydration needs will be met.
Other information
Please see previous reports for more information about previous reviews.
Page 4 of 14