January 2012 - Sandwell & West Birmingham Hospitals

SWBTM (1/12) 236 (a)
SWBTB (1/12) 275 (b)
Did you get help to eat your meals when required?
Yes……………………….. 14.6% 13.3% 14.9%
No………………………… 2.7% 3.9% 2.8%
Not Needed……………………… 74.1% 73.7% 71.2%
YOUR TREATMENT & CARE
Were you kept well informed about your treatment and care by the staff?
Yes, always .............................................................................................. 80.8% 76.6% 78.8%
Yes, sometimes ....................................................................................... 12.4% 13.1% 12.7%
No ............................................................................................................ 1.5% 3.2% 2.0%
Did you receive information (leaflets, etc) about your condition or treatment?
Yes ........................................................................................................... 49.5% 45.1% 47.9%
No ............................................................................................................ 16.3% 19.1% 16.6%
Not required ............................................................................................. 28.5% 28.5% 28.8%
Was this information in a language/format you could easily understand?
Yes ........................................................................................................... 49.2% 47.6% 49.4%
No ............................................................................................................ 1.6% 1.5% 2.3%
Not applicable .......................................................................................... 40.9% 40.8% 39.0%
Did you have chances to ask questions about your treatment or care?
Yes ........................................................................................................... 89.1% 88.0% 88.3%
No ............................................................................................................ 5.3% 4.5% 4.3%
Did the staff listen to your worries and fears? (CQUIN)
Yes ........................................................................................................... 71.8% 69.8% 70.6%
No ............................................................................................................ 1.9% 2.9% 2.8%
Not needed .............................................................................................. 20.4% 20.0% 19.9%
Did your family or someone close have the opportunity to talk to a doctor if they wanted
to?
Yes ........................................................................................................... 55.4% 55.4% 51.9%
No ............................................................................................................ 5.9% 6.8% 6.5%
Not needed .............................................................................................. 33.4% 31.2% 34.1%
Were you involved as much as you wanted to be in decisions about your care and
treatment? (CQUIN)
Yes ........................................................................................................... 86.7% 84.7% 85.1%
No ............................................................................................................ 5.9% 6.4% 6.8%
If you have a long-term condition that you manage at home, for example diabetes,
were you supported and enabled to continue to manage this during your hospital
stay?
Yes ........................................................................................................... 25.2% 24.1% 24.8%
No ............................................................................................................ 1.6% 2.5% 3.1%
Not applicable .......................................................................................... 64.0% 62.7% 60.9%
Do you think that the hospital staff did everything they could to help control your pain?
Yes, always .............................................................................................. 75.7% 72.0% 73.2%
Sometimes ............................................................................................... 8.0% 7.6% 7.6%
No ............................................................................................................ 0.9% 1.8% 1.4%
Not required ............................................................................................. 9.8% 10.7% 10.6%
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