January 2012 - Sandwell & West Birmingham Hospitals

SUMMARY PROFILE OF COMPLAINTS FIGURES FOR REPORTING PERIOD 8
as at 3 January 2012
Overall Reporting Period: 31 March 2011 ‐ 3 January 2012
This Reporting Period 5 : 21 November 2011 to 3 January 2011 inclusive
1. Number of Total Active Complaints:
‘Total Active Complaints’ = total of ‘First contact’ 6 complaints and ‘Link’ 7 complaints.
MONTHLY REPORT DATE
TOTAL ACTIVE
COMPLAINTS
NOS.
CHANGE IN NOS. IN
TOTAL ACTIVE
COMPLAINTS
SWBTB (1/12) 284 (a)
% CHANGE IN
TOTAL ACTIVE
COMPLAINTS
2011 3 January 2012 262 ‐30 ‐11%
2011 23 November 2011 292 +6 +0.2%
2011 25 October 286 ‐30 ‐9.5%
2011 22 September 316 ‐29 ‐9%
2011 23 August 345 ‐1