January 2012 - Sandwell & West Birmingham Hospitals

SWBTM (1/12) 236 (a)
Black/Blk Brit-Caribbean…………… 6.5% 8.1% 5.5%
Black/Blk Brit-African………… 1.6% 2.6% 1.4%
Black/Blk Brit – Any other Blk b/g 1.2% 0.6% 0.4%
Other Ethnic Group - Chinese 0.1% 0.3% 0.6%
Other Ethnic group 1.0% 1.0% 1.2%
Do not want to stated 0.5% 0.4% 0.9%
Were you provided with a language interpreter if you needed one?
Yes………………………. 4.4% 4.5% 3.8%
No………………………. 11.7% 10.6% 9.2%
Not Applicable………… 74.2% 74.1% 75.7%
PRIVACY & DIGNITY
Were you treated with respect and dignity while you were on this ward?
Yes, always…………………………….. 92.6% 89.5% 90.5%
Yes, sometimes………………………. 4.5% 5.3% 4.8%
No………………………………………. 0.5% 0.9% 0.6%
During your stay on this ward, did you ever share a sleeping area (room or bay) with
patients of the opposite sex?
Yes………………………………… 4.5% 6.3% 8.3%
No…………………………………. 92.1% 88.9% 87.1%
On this ward, did you ever have to use the same bathroom or shower area with patients
of the opposite sex?
Yes………………………………. 4.5% 4.5% 4.3%
No………………………………. 92.2% 90.2% 90.5%
Was your privacy respected when discussing your condition and treatment? (CQUIN)
Yes……………………………………….. 91.8% 90.1% 89.8%
Sometimes……………………………….. 4.6% 3.9% 4.1%
No………………………………………… 1.4% 1.4% 2.2%
Were you given enough privacy when being examined or treated?
Yes……………………………………….. 95.3% 93.7% 93.6%
Sometimes……………………………….. 1.7% 2.1% 2.8%
No………………………………………… 0.8% 0.3% 0.4%
ABOUT DOCTORS, NURSES & OTHER STAFF
SWBTB (1/12) 275 (b)
When you arrived at this unit/ward, were you made to feel welcome by the staff?
Yes……………………………. 93.9% 92.9% 94.5%
No………………………….. 2.7% 2.2% 1.6%
Did you know the name of the consultant treating you?
Yes………………………… 67.1% 63.2% 66.3%
No………………………….. 25.8% 27.5% 25.3%
Did the doctors talk in front of you as if you were not there?
Yes……………………….. 6.1% 5.6% 5.3%
Sometimes………………. 8.0% 9.0% 9.5%
No…………………………. 81.4% 78.2% 79.9%
Did the nurses talk in front of you as if you were not there?
Yes, always …………………….. 4.5% 5.1% 4.3%
Yes, Sometimes………………………. 7.2% 6.8% 6.5%
No………………………………. 83.4% 80.8% 83.6%
Did you have confidence and trust in the doctors examining and treating you?
Yes, always……………………. 86.5% 84.1% 86.2%
Yes, sometimes………………… 8.2% 9.0% 7.9%
No 1.3% 1.3% 1.2%
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