January 2012 - Sandwell & West Birmingham Hospitals

SWBTM (1/12) 236 (a)
SWBTB (1/12) 275 (b)
Did you have confidence and trust in the nurses treating and caring for you?
Yes, always………………… 88.1% 85.9% 86.6%
Yes, sometimes………………………… 7.1% 7.6% 8.0%
No…………………………….. 0.9% 0.9% 1.3%
Were the staff kind and caring while looking after you?
Yes, always …………………………………. 88.4% 86.8% 89.0%
Yes, sometimes…………………………………. 6.5% 6.9% 6.1%
No……………………………………… 1.0% 0.4% 0.4%
THE WARD ENVIRONMENT
How clean was the ward/room that you were in?
Very Clean………………………………. 83.7% 82.4% 81.6%
Fairly Clean………………………………. 11.6% 11.7% 13.6%
Not at all clean…………………………… 0.5% 0.5% 0.3%
Do you think the toilets and bathrooms in your ward were:
Very Clean……………………………………….. 70.0% 69.9% 71.1%
Fairly Clean……………………………….. 23.4% 22.2% 22.6%
Not at all clean………………………………………… 1.2% 0.9% 0.8%
As a patient on this ward, were you satisfied with your hygiene arrangements
(washing & toileting)?
Yes, always…………………… 85.8% 82.9% 84.6%
Sometimes…………………………. 7.2% 8.1% 8.3%
No…………………………………… 2.0% 1.8% 1.6%
Were you bothered by noise from hospital staff at night?
Yes…………………………….. 7.5% 8.1% 8.7%
Sometimes………………….. 19.3% 20.4% 19.9%
No……………………………. 63.4% 60.5% 58.7%
If it was needed to transfer you to another ward during your stay, was this well managed
and were you kept informed?
Yes………………………….. 39.0% 37.4% 34.6%
No………………………….. 2.9% 3.8% 5.0%
Not Applicable……………… 48.6% 48.9% 49.1%
FOOD & DRINK
Did a nurse discuss your dietary needs (food & drink) when you were admitted to this
ward?
Yes………………………… 46.3% 44.0% 44.9%
No………………………….. 13.3% 15.7% 14.5%
Not needed……………………….. 34.4% 32.0% 33.0%
During your stay in hospital, did you have access to enough drinks?
Yes……………………….. 88.0% 86.1% 86.9%
No………………………… 5.2% 5.8% 5.0%
Did you have enough choices for your meals?
Yes……………………….. 80.1% 75.7% 73.8%
No……………………….. 10.3% 11.5% 11.4%
Did you get what you ordered?
Yes………………………… 76.2% 74.5% 71.8%
No………………………….. 11.0% 8.4% 9.2%
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