January 2012 - Sandwell & West Birmingham Hospitals
January 2012 - Sandwell & West Birmingham Hospitals
January 2012 - Sandwell & West Birmingham Hospitals
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SWBTM (1/12) 236 (a)<br />
SWBTB (1/12) 275 (b)<br />
Hospital<br />
recommendation<br />
Short Stay Adult Inpatient Survey returns November 2011<br />
Overall ratings<br />
Sep-11 Oct-11 Nov-11 Nov-11 Nov-11<br />
Wards PSS Carers PSS Carers PSS Carers PSS Carers Total D/C *<br />
%<br />
Returns* Excellent Good Fair Poor Yes Maybe No<br />
ASU - BTC 72 0 0 0 37 0 37 N/A #VALUE! 75% 18% 3% 0% 0.0% 0.0% 0.0%<br />
D6 5 0 3 0 3 0 3 246 1.22 100% 0% 0% 0% 100.0% 0.0% 0.0%<br />
EAU 1 0 0 0 17 3 20 1196 1.67 50% 38% 0% 0% 75.0% 19.0% 0.0%<br />
MAU 0 0 0 0 9 2 11 1190 0.92 50% 25% 25% 0% 75.0% 25.0% 0.0%<br />
SAU 79 1 180 5 152 11 163 622 26.21 59% 28% 7% 0% 59.0% 36.0% 4.0%<br />
SDU 20 0 33 0 158 0 158 1122 14.08 80% 14% 0% 0% 87.0% 6.0% 1.0%<br />
Total: 177 1 216 5 376 16 0 0 392 4376<br />
Key:<br />
PSS PSS: Patient Satisfaction Survey 12345 Survey returns less than 40%<br />
Total Total (Patient + Carer) surveys 12345 Wards still using old version surveys<br />
D/C* Oct 2011 discharge data used from CDA without 24hrs rule. 12345 1 or 2 surveys of new version so not true representation<br />
%Returns % Returns - Total D/Cs compared with total surveys returned.<br />
Ratings Actual respondents data used and no replies not displayed<br />
10
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