January 2012 - Sandwell & West Birmingham Hospitals

SWBTB (1/12) 275 (b)
SWBTM (1/12) 236 (a)
No ............................................................................................................ 36.2% 35.3% 33.6%
If you needed to raise concerns about your care or treatment, were these listened to
and responded to appropriately?
Yes ........................................................................................................... 39.9% 38.8% 35.1%
No ............................................................................................................ 3.2% 3.8% 4.7%
Not applicable .......................................................................................... 47.3% 44.1% 48.4%
Overall, how would you rate the care you received on this ward/unit:
Excellent .................................................................................................. 69.2% 62.9% 65.0%
Good ........................................................................................................ 21.8% 22.5% 22.3%
Fair ........................................................................................................... 4.1% 4.4% 4.8%
Poor ......................................................................................................... 0.6% 1.1% 0.5%
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