January 2012 - Sandwell & West Birmingham Hospitals

SWBTM (1/12) 236 (a)
SWBTB (1/12) 275 (b)
NEW: Increasing the percentage of patients who would recommend the Trust to family and
friends is one of the top three Quality and Safety related priorities for the Trust. To reflect this,
the following question has now been included in the new version of the survey:
Number of patients who said they would recommend this hospital
to family and friends
(Base: Aug - 172 pts, Sept - 429 pts, Oct - 715 pts and Nov - 1034 pts)
100.0%
80.0%
60.0%
40.0%
20.0%
Aug-11
Sep-11
Oct-11
Nov-11
0.0%
Yes Maybe No
THE FULL SURVEY
PATIENT PROFILE
Gender: Sept Oct Nov
Total number of surveys received: 864 1167 1406
Male………. 37.5% 40.2% 41.6%
Female……. 53.6% 49.2% 47.1%
Age groups:
Under 18…... 0.6% 1.6% 1.4%
18 to 24……. 7.9% 8.4% 7.6%
25 to 44……. 27.3% 25.2% 23.6%
45 to 60……. 22.9% 21.0% 24.2%
Over 60……. 35.9% 37.2% 36.3%
Special needs:
Learning disabilities 6.0% 5.0% 4.8%
Mental health needs 6.3% 5.8% 6.1%
Ethnic backgrounds:
White - British ……………………. 59.7% 57.1% 59.8%
White - Irish ……………………... 1.9% 2.5% 2.8%
White – European……………….. 1.9% 1.8% 2.0%
White – any other white b/g……………….. 0.3% 0.2% 0.6%
Mixed-White & Black Caribbean……. 3.0% 1.5% 2.6%
Mixed-White & Black African……… 0.9% 0.9% 0.6%
Mixed-White & Asian……… 0.2% 0.8% 0.5%
Mixed- any other mixed b/g……. 0.2% 0.1% 0.7%
Asian/Asian Brit – Indian………….. 9.4% 8.9% 7.8%
Asian/Asian Brit – Pakistani……….. 6.9% 7.1% 6.5%
Asian/Asian Brit – Bangladeshi…….. 1.5% 1.3% 1.5%
Asian/Asian Brit-any oth Asian b/g….. 1.0% 0.8% 1.3%
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