January 2012 - Sandwell & West Birmingham Hospitals

SWBTB (1/12) 276
ALIGNMENT TO OBJECTIVES AND INSPECTION CRITERIA:
1.2 Continue to improve patient experience.
Strategic objectives
Annual priorities
1.2 Continue to improve patient experience.
NHS LA standards
CQC Essential Standards
Quality and Safety
Regulation 9, Outcome 4 – Care and welfare of people who
use services.
Regulation 10, Outcome 16 – Assessing and monitoring the
quality of service provision.
Regulation 17, Outcome 1 – Respecting and involving people
who use services.
Auditors’ Local Evaluation
IMPACT ASSESSMENT (Indicate with ‘x’ all those that apply in the second column):
Financial
Business and market share
Clinical
x
Workforce
Environmental
Legal & Policy
Equality and Diversity
Patient Experience
x
Communications & Media
Risks
PREVIOUS CONSIDERATION:
Governance Board 13 th January 2012.
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