January 2012 - Sandwell & West Birmingham Hospitals
January 2012 - Sandwell & West Birmingham Hospitals
January 2012 - Sandwell & West Birmingham Hospitals
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SWBTM (1/12) 236 (a)<br />
SWBTB (1/12) 275 (b)<br />
PSS 2<br />
PATIENT SATISFACTION SURVEY- ADULT INPATIENTS<br />
TRUST-WIDE MONTHLY RESULTS<br />
SEPTEMBER – NOVEMBER 2011<br />
• Results of surveys received back from the wards for the months September – November 2011<br />
• ‘No replies’ are not displayed in the results figures below.<br />
Care as rated by patients:<br />
80.0%<br />
70.0%<br />
60.0%<br />
50.0%<br />
40.0%<br />
30.0%<br />
20.0%<br />
10.0%<br />
0.0%<br />
Aug-11 Sep-11 Oct-11 Nov-11<br />
Excellent Good Fair Poor No reply<br />
THE 5 CQUIN INDICATORS<br />
Was your privacy respected when discussing your condition and treatment?<br />
Sept Oct Nov<br />
Total number of surveys received: 864 1167 1406<br />
Yes……………………………………….. 91.8% 90.1% 89.8%<br />
Sometimes……………………………….. 4.6% 3.9% 4.1%<br />
No………………………………………… 1.4% 1.4% 2.2%<br />
Did the staff listen to your worries and fears?<br />
Yes ........................................................................................................... 71.8% 69.8% 70.6%<br />
No ............................................................................................................ 1.9% 2.9% 2.8%<br />
Not needed .............................................................................................. 20.4% 20.0% 19.9%<br />
‘<br />
Were you involved as much as you wanted to be in decisions about your care and<br />
treatment?<br />
Yes ........................................................................................................... 86.7% 84.7% 85.1%<br />
No ............................................................................................................ 5.9% 6.4% 6.8%<br />
Did the staff tell you about medication side effects to watch out for when you went<br />
home?<br />
Yes ........................................................................................................... 42.1% 36.3% 37.3%<br />
No ............................................................................................................ 10.6% 10.1% 10.2%<br />
Not required ............................................................................................. 33.4% 35.4% 35.6%<br />
Were you told whom to contact if you were worried about your condition or treatment<br />
after you left the hospital?<br />
Yes ........................................................................................................... 71.5% 65.0% 67.8%<br />
No ............................................................................................................ 12.2% 12.9% 12.7%<br />
1
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