January 2012 - Sandwell & West Birmingham Hospitals

SWBTM (1/12) 236 (a)
SWBTB (1/12) 275 (b)
Performance Monitoring: Patient Satisfaction Surveys - November 2011
Adult Inpatient Survey returns November 2011
Overall care ratings
Hospital
recommendation
Sep-11 Oct-11 Nov-11 Dec-11 Nov-11 Nov-11
Wards PSS Carers PSS Carers PSS Carers PSS Carers Total D/C *
%
Returns* Excellent Good Fair Poor Yes Maybe No
D26 52 0 40 0 44 5 49 50 98.00 71% 23% 5% 0% 86.0% 6.0% 6.0%
D30 39 2 39 12 88 21 109 115 94.78 82% 12% 2% 1% 88.0% 8.0% 1.0%
Eye ward 18 0 36 0 62 3 65 70 92.86 70% 23% 2% 0% 88.0% 9.0% 0.0%
D21 29 0 27 1 38 3 41 47 87.23 79% 13% 0% 0% 84.0% 8.0% 0.0%
Lyndon 3 33 0 62 0 77 4 81 101 80.20 40% 18% 5% 0% 57.0% 11.0% 0.0%
Skin 3 0 5 1 7 0 7 9 77.78 71% 14% 0% 0% 71.0% 14.0% 0.0%
D28 24 0 46 0 41 0 41 56 73.21 73% 24% 0% 0% 92.0% 5.0% 0.0%
D7 12 18 26 21 58 1 59 81 72.84 36% 47% 5% 0% 53.0% 34.0% 0.0%
D5 54 6 34 15 73 2 75 108 69.44 73% 15% 8% 0% 84.0% 7.0% 4.0%
D25 123 2 86 5 72 0 72 114 63.16 56% 32% 6% 1% 82.0% 16.0% 3.0%
Lyndon 2 81 2 128 3 117 3 120 191 62.83 58% 27% 10% 1% 69.0% 21.0% 6.0%
CCU 28 0 27 8 35 0 35 63 55.56 90% 3% 3% 0% 91.0% 3.0% 0.0%
Newton 3 13 6 37 8 46 6 52 100 52.00 49% 20% 20% 2% 48.0% 29.0% 14.0%
D43 12 0 15 6 13 0 13 30 43.33 78% 22% 0% 0% 0.0% 0.0% 0.0%
D17 26 4 16 11 22 1 23 57 40.35 41% 32% 18% 0% 83.0% 6.0% 6.0%
Newton 2 48 1 71 1 56 2 58 149 38.93 77% 13% 2% 2% 82.0% 11.0% 2.0%
D27 52 4 39 4 44 1 45 122 36.89 59% 36% 2% 0% 82.0% 4.0% 4.0%
Newton 5 5 0 2 0 7 0 7 19 36.84 75% 0% 0% 0% 0.0% 0.0% 0.0%
Priory 2 10 0 30 0 33 0 33 92 35.87 52% 30% 6% 3% 72.0% 16.0% 6.0%
Priory 3 8 0 4 0 7 1 8 24 33.33 50% 50% 0% 0% 0.0% 0.0% 0.0%
Newton 4 3 0 3 13 6 5 11 34 32.35 83% 17% 0% 0% 100.0% 0.0% 0.0%
D47 7 4 9 11 8 1 9 32 28.13 75% 13% 0% 13% 71.0% 14.0% 14.0%
D18 0 2 1 4 6 3 9 33 27.27 33% 33% 17% 0% 0.0% 0.0% 0.0%
D41 11 0 31 0 18 3 21 93 22.58 61% 11% 6% 0% 61.0% 11.0% 0.0%
Lyndon 4 24 1 11 1 21 0 21 98 21.43 62% 33% 5% 0% 0.0% 0.0% 0.0%
8