January 2012 - Sandwell & West Birmingham Hospitals

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SWBTB (1/12) 284 (a) 5. Conclusion The reduction in the complaints backlog is a notable achievement and the prevention of a recurrence will require ongoing, focussed and sustained effort by all Trust staff. January 2012 Page 2 of 6
SUMMARY PROFILE OF COMPLAINTS FIGURES FOR REPORTING PERIOD 8 as at 3 January 2012 Overall Reporting Period: 31 March 2011 ‐ 3 January 2012 This Reporting Period 5 : 21 November 2011 to 3 January 2011 inclusive 1. Number of Total Active Complaints: ‘Total Active Complaints’ = total of ‘First contact’ 6 complaints and ‘Link’ 7 complaints. MONTHLY REPORT DATE TOTAL ACTIVE COMPLAINTS NOS. CHANGE IN NOS. IN TOTAL ACTIVE COMPLAINTS SWBTB (1/12) 284 (a) % CHANGE IN TOTAL ACTIVE COMPLAINTS 2011 3 January 2012 262 ‐30 ‐11% 2011 23 November 2011 292 +6 +0.2% 2011 25 October 286 ‐30 ‐9.5% 2011 22 September 316 ‐29 ‐9% 2011 23 August 345 ‐1
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SWBTB (1/12) 264 AGENDA Trust Board
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12 Minutes from the meeting of the
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SWBTB (12/11) 263 4 Update on actio
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strengthened in the forthcoming mon
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advised that the tariff adjustment
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outine review of feedback posted on
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preparation of the annual report sh
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SWBTB (12/11) 263 (a) Next Meeting:
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SWBTB (1/12) 265 TRUST BOARD DOCUME
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SWBTB (1/12) 265 (a) ` REGISTER OF
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Sandwell & West Birmingham Hospital
Page 25 and 26: SWBTB (1/12) 276 ALIGNMENT TO OBJEC
Page 27 and 28: SWBTB (1/12) 276 (a) Summary of our
Page 29 and 30: SWBTB (1/12) 276 (a) "Nothing could
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Page 41 and 42: ALIGNMENT TO OBJECTIVES AND INSPECT
Page 43 and 44: SWBTB (1/12) 275 (a) Community Risk
Page 45 and 46: SWBTB (1/12) 275 (a) There is a ver
Page 47 and 48: SWBTB (1/12) 275 (a) 2. Total Agenc
Page 49 and 50: SWBTB (1/12) 275 (a) 3.2 Nursing Qu
Page 51 and 52: SWBTB (1/12) 275 (a) Increasing the
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Page 59 and 60: SWBTM (1/12) 236 (a) SWBTB (1/12) 2
Page 69 and 70: SWBTM (1/12) 236 (b) SWBTB (1/12) 2
Page 71 and 72: March 2011 - August 2011 (Trust res
Page 73 and 74: SWBTB (1/12) 284 TRUST BOARD DOCUME
Page 75: SANDWELL AND WEST BIRMINGHAM HOSPIT
Page 79 and 80: SWBTB (1/12) 284 (a) 5. Number of F
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Page 85 and 86: Variance (£000) Variance (£000) S
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Page 95 and 96: SWBTB (1/12) 274 ALIGNMENT TO OBJEC
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Page 101 and 102: SANDWELL AND WEST BIRMINGHAM HOSPIT
Page 103 and 104: Trust Objectives 2011/12 SWBTB (1/1
Page 119 and 120: Report ID: SWBH 02b Overview Status
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Page 125 and 126: SWBTB (1/12) 283 (a) 4.0 Progress t
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SWBTB (1/12) 283 (a) The NHS Leader
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SWBTB (01/12) 268 TRUST BOARD DOCUM
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SWBTB (1/12) 268 (a) Report to the
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SWBTB (1/12) 268 (b) Appendix 1 Org
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staff and skills. Diagnostic activi
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organisation as a whole and its cri
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7. Conclusion This strategy outline
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3. MEMBERSHIP Non Executive
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SWBTB (1/12) 286 ALIGNMENT TO OBJEC
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SWBTB (1/12) 286 (a) The Department
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SWBTB (1/12) 286 (a) OUTLINE BUSINE
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SWBTB (1/12) 286 (a) Cluster Direct
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SWBTB (1/12) 286 (a) physicians and
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SWBTB (1/12) 286 (a) availability o
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SWBTB (1/12) 286 (a) Table 4 - Reco
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SWBTB (1/12) 286 (a) The evaluation
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SWBTB (1/12) 286 (a) appropriate ti
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SWBTB (1/12) 286 (a) Table 5: Ambul
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SWBTB (1/12) 286 (a) These costs ar
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SWBTB (1/12) 286 (a) It could be ar
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SWBTB (1/12) 286 (a) commissioners
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SWBTB (1/12) 286 (a) In making this
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SWBTB (1/12) 286 (a) Appendix 1 ACU
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SWBTB (1/12) 286 (a) Appropriately
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SWBTB (1/12) 286 (a) Provide a two
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SWBTB (1/12) 286 (a) Ap
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SWBTB (01/12) 269 ALIGNMENT TO OBJE
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SWBTB (1/12) 269(a) 2.3 Creating a
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SWBTB (1/12) 269(a) 4.0 Timeline 5.
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SANDWELL AND WEST BIRMINGHAM HOSPIT
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APPENDIX 1 - RCRH Activity Summarie
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2011/12 trajectories and ongoing pr
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SWBTB (1/12) 278 FT PROGRAMME BOARD
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SWBTB (1/12) 278 (a) FT Programme D
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MINUTES the New Year. In terms of t
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MINUTES respectively. 7 Programme r
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MINUTES It was reported that a self
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SWBAC (12/11) 068 Mr White reported
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SWBAC (12/11) 068 Implementation ac
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SWBAC (12/11) 068 Mrs Hunjan asked
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SWBAC (12/11) 068 ACTION: Mr White
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SWBAC (12/11) 068 The date and time
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January 2012 - Sandwell & West Birmingham Hospitals

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