January 2012 - Sandwell & West Birmingham Hospitals
January 2012 - Sandwell & West Birmingham Hospitals
January 2012 - Sandwell & West Birmingham Hospitals
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SWBTM (1/12) 236 (a)<br />
Patient Surveys ‐ Overall Summary Graphical Dashboard November 2011<br />
PSS 1<br />
SWBTB (1/12) 275 (b)<br />
100.0%<br />
80.0%<br />
60.0%<br />
40.0%<br />
20.0%<br />
0.0%<br />
Number of patients who said they would recommend this hospital<br />
to family and friends<br />
(Base: Aug - 172 pts, Sept - 429 pts, Oct - 715 pts and Nov - 1034 pts)<br />
Yes Maybe No<br />
Aug-11<br />
Sep-11<br />
Oct-11<br />
Nov-11<br />
80.0%<br />
70.0%<br />
60.0%<br />
50.0%<br />
40.0%<br />
30.0%<br />
20.0%<br />
10.0%<br />
0.0%<br />
Care as rated by patients<br />
Aug-11 Sep-11 Oct-11 Nov-11<br />
Excellent Good Fair Poor No reply<br />
The ‘Excellent’ care rating improved to 65% from last month’s 62%<br />
which was the lowest since August 2011.<br />
The decline in number of patients saying they would<br />
recommend this hospital to family and friends stopped in<br />
November and stayed at last month’s figure of 78.5%.<br />
Number of returned surveys compared with total discharges<br />
Trust Patient and Carers Survey returns<br />
Nov-11<br />
1093<br />
1379<br />
2000<br />
1500<br />
1000<br />
500<br />
0<br />
1261 1316<br />
1316 1485<br />
1002<br />
1028<br />
559<br />
May-11 Jun-11 Jul-11 Aug-11 Sep-11 Oct-11 Nov-11<br />
Survey returns<br />
Oct-11<br />
1095<br />
1341<br />
Sep-11<br />
850<br />
1565<br />
0% 20% 40% 60% 80% 100%<br />
Surveys returned Missed opportunities<br />
The total number of surveys received continued to rise,<br />
reaching the highest figure of 1485 since the in‐house surveys<br />
began.<br />
The overall survey returns remained just over the minimum<br />
40% of the total discharges from the wards.<br />
11
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