January 2012 - Sandwell & West Birmingham Hospitals

SWBTM (1/12) 236 (a)
SWBTB (1/12) 275 (b)
ABOUT YOUR DISCHARGE
If there were delays in your going home after being discharged from the hospital, what
were the reasons? (Tick all that apply)
Waiting for transport ................................................................................ 8.9% 9.0% 10.2%
Waiting for medicines to take home........................................................ 21.4% 17.7% 18.1%
Delay in discharge planning from staff.................................................... 5.6% 5.8% 5.8%
Other ........................................................................................................ 5.3% 6.3% 6.8%
No delay………………………………………………. 46.3% 44.7% 45.5%
Were you involved in decisions about your discharge from hospital?
Yes ........................................................................................................... 49.5% 48.2% 46.1%
No ............................................................................................................ 10.9% 10.4% 9.2%
Not required ............................................................................................. 26.4% 25.2% 30.2%
When leaving the hospital were you given written or printed information about what you
should or should not do?
Yes ........................................................................................................... 52.5% 50.0% 50.3%
No ............................................................................................................ 8.6% 6.6% 6.9%
Not required ............................................................................................. 21.8% 22.7% 24.0%
Did the staff explain how to take and purpose of the medicines you were given to take at
home in a way you could understand?
Yes ........................................................................................................... 64.7% 61.0% 59.2%
No ............................................................................................................ 2.0% 2.2% 1.8%
Not required ............................................................................................. 19.0% 18.9% 22.5%
Were you given clear written or printed information about your medicines?
Yes ........................................................................................................... 59.4% 53.5% 53.1%
No ............................................................................................................ 3.5% 4.0% 2.5%
Not required ............................................................................................. 24.9% 25.5% 28.4%
Did the staff tell you about medication side effects to watch out for when you went
home? (CQUIN)
Yes ........................................................................................................... 42.1% 36.3% 37.3%
No ............................................................................................................ 10.6% 10.1% 10.2%
Not required ............................................................................................. 33.4% 35.4% 35.6%
Were you told whom to contact if you were worried about your condition or treatment
after you left the hospital? (CQUIN)
Yes ........................................................................................................... 71.5% 65.0% 67.8%
No ............................................................................................................ 12.2% 12.9% 12.7%
Did the doctors or nurses give your family or someone close to you all the information
they needed to help care for you?
Yes ........................................................................................................... 42.9% 39.2% 40.1%
No ............................................................................................................ 5.1% 5.7% 6.5%
Not required ............................................................................................. 38.5% 37.8% 36.5%
ABOUT YOUR HOSPITAL EXPERIENCE
Did you have access to spiritual care/chaplains during your stay?
Yes ........................................................................................................... 16.1% 13.5% 12.8%
No ............................................................................................................ 9.8% 8.3% 10.6%
Not required ............................................................................................. 65.5% 66.7% 66.8%
When you were in this hospital, did you see posters or leaflets explaining how to
complain about the care or treatment you received?
Yes ........................................................................................................... 52.3% 50.7% 52.8%
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