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UNIT 4: ENVIRONMENT MANAGEMENT SYSTEMS
Environment Status Review on the Potential Response of
Visitors to the Impending Environment Effort
It is useful for a hospitality business to gain an insight into potential guest
response to the impending environment effort:
• Have any guests inquired about the business’s environment policy?
• Have tour operators and travel agents inquired about the businesses’
environmental policy?
• Do competitors have an environment policy?
As part of the environment status review, a short guest survey could be conducted
to evaluate visitor interest in environment issues and environmentally responsible
service providers. For example:
Example of Good Practice
Treetops Hotel is committed to improving the environment and is working
towards reducing environment impacts while providing you with a high- quality
service. We would be pleased to have your comments on the following:
• Are you interested in environment issues?
• Would you consider giving preference to an environmentally
responsible business?
• Would you agree to having your towel and linen changed every
other day to save water and energy and to reduce wastewater?
• Would you agree to separating your glass, paper and metal waste if
separate containers were provided in your room?
• Are you interested in receiving information on local environment
initiatives and conservation programmes?
Further comments and suggestions: ………………………………………...
Thank you very much for your time and participation.
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