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UNIT 4: ENVIRONMENT MANAGEMENT SYSTEMS 147 ACHIEVEMENTS OF SOME BHR HOTELS: • A hotel in Mexico has realised 20% savings on energy costs by placing presence sensors in guestrooms to control air-conditioning and lighting; • A hotel in Turkey has reduced its energy consumption through moderate adjustments in the building’s automated temperature settings – savings of over $71,500 in one year; • A hotel in Canada saves $65,000-plus a year in recognisable costs –particularly in waste-disposal and laundry, with savings of over $30,000 a year in these two areas alone; • This same Canadian hotel uses the Conserving For Tomorrow programme as a sales tool when soliciting group business. It has so far helped secure two environment conferences worth some $50,000; • A Bahrain hotel lowered water costs by 4.5% and fuel costs by 4.3% in one year, despite increased occupancy and food/beverage sales; • Many hotels have found that their environment programmes have increased their involvement with local communities. S E C T I O N 4 BHR-owned and managed hotels use environment self-audits to measure their progress, covering energy and water conservation, waste management, water quality, product purchasing, indoor air quality, external air emissions, noise, stored fuel, PCBs, pesticides and herbicides, hazardous materials and asbestos. One goal of the BHR environment team is to increase awareness and use of this self-audit within the franchise community. Within the Inter-Continental brand, individual hotel audit scores are rolled into regional scorecards, with awards and recognition for high performers. BHR also recognises hotels that have achieved significant results in a hotel-level environment effort. The Environment Award is presented at BHR’s annual Worldwide Conference, attended by over 2,500 owners and operators. Bass PLC publishes a corporate environment report every two years. BHR continues to look for ways to expand its environment initiatives. The company is working on: • A comprehensive guide to energy management; • A standardised environment self-audit form for use by all BHR brand hotels; • Including conservation information on the company’s brand Internet sites; • Building better alliances with suppliers of environmentally-preferable products and services. CONTACT INFORMATION Corporate Affairs BASS PLC 20 North Audley Street LONDON W1Y 1WE UK TEL: 44-207-409 1919 - FAX: 44-270-409 8502 WEB: www.bass.com
148 UNIT 4: ENVIRONMENT MANAGEMENT SYSTEMS 8 The newsletters include general environment information on the specific action area, resource use/ waste volumes statistics, ‘tips’ and ideas on resource conservation and waste management, quizzes and crossword puzzles and news briefs on the environment performance of selected Golden Tulip Hotels and Inns. 9. ‘Golden Tulip Goes Greener’: Environment Management at Golden Tulip Hotels Golden Tulip Hotels is a leading hospitality company with 67 owned hotels and a great many more franchised and licensed properties all over the world. The 5 and 4-star hotels operate under the brand name ‘Golden Tulip Hotels’, while the 2-star category is marketed as Golden Tulip Inns. GREEN TEAMS AND ENVIRONMENT CO-ORDINATORS The corporate environment effort began in late 1997 with a bottom-up approach: Green Teams and Environment Champions were appointed in all Golden Tulip-owned hotels and inns in the Netherlands. The members of the Green Teams are volunteers from all levels of hotel staff. Most co-ordinators are employees with a high level of social awareness and an overall appreciation of environment issues. While they are well placed to identify practical and low-cost good housekeeping improvements, it was found they did not have the overall business perspective needed to integrate environment management into business operations and to ‘sell’ the needs and benefits of environment management along the management hierarchy. To address this issue, the Golden Tulip Business School has developed an in-house training pack for Environment Co-ordinators and Green Team members on: • Obtaining the active participation of general managers in environment management; • Creating and maintaining environment-oriented enthusiasm among colleagues and employees. ENVIRONMENT MANAGEMENT The objective was to begin action with no-cost and low-cost good housekeeping and repair activities and move on to more capital-intensive improvements at a later stage. Action therefore began in a phased effort, with a new environment action area being introduced every month. The action areas implemented to date are water, waste, energy and chemicals. Newsletters introducing and discussing each environment action area were distributed to all employees 8 . The Green Teams were invited to submit lists of environment management actions that could be undertaken in each action area. The lists were then compiled into a series of department and operation specific-action checklists called ‘Golden Tulip Goes Greener, Water/Energy/Waste/Chemicals Tips’. The departments and operations are included. The checklists were distributed to all Green Teams, which have begun to use them in the implementation of environment action. ENVIRONMENT TARGETS To help maintain enthusiasm and continued environment action, the Green Teams have been given broad environment performance targets and standards for each action area. This has also helped shape systematic environment-monitoring and data-recording procedures across Golden Tulip Hotels and Tulip Inns. CORPORATE ENVIRONMENT POLICY S E C T I O N 4
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sowing the seeds of change AN ENVIR
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ii Foreword It is with great pleasu
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iv About the Sponsors Le Ministère
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vi Bass Hotels & Resorts Bass Hotel
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viii Table of Contents USER’S GUI
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x Unit 4: Environment Management Sy
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003 UNIT 1 WHERE DO WE STAND? THE S
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SECTION 1: THE STATE OF THE ENVIRON
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UNIT 1: WHERE DO WE STAND? THE STAT
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TOURISM, HOSPITALITY AND THE ENVIRO
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038 UNIT 2: TOURISM, HOSPITALITY AN
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046 SECTION 4: THE NEED FOR ENVIRON
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055 UNIT 3 ENVIRONMENT LAW, VOLUNTA
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SECTION 1: AN INTRODUCTION TO ENVIR
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SECTION 2: VOLUNTARY INITIATIVES AN
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UNIT 3: ENVIRONMENT LAW, VOLUNTARY
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069 UNIT 4 ENVIRONMENT MANAGEMENT S
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SECTION 1: AN INTRODUCTION TO ENVIR
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SECTION 2: DEVELOPING AND IMPLEMENT
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UNIT 4: ENVIRONMENT MANAGEMENT SYST
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196 UNIT 5: THE SUSTAINABLE SITING,
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198 SECTION 4: REUSE OF EXISTING BU
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200 SECTION 6: CASE STUDIES Environ
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PARTING THOUGHTS 211 “Expand your
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RESOURCES 213 The following is a li
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215 Unit 4 Being Green Keeps You Ou
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217 Introduction of Environment Imp
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Our natural ecologies today are in
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