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UNIT 4: ENVIRONMENT MANAGEMENT SYSTEMS 093 The Orchid Mumbai, India Hotel’s Environment Policy We at The Orchid, Asia’s first five star, certified Ecotel hotel, commit ourselves towards continually Improving our Environmental Management in the hospitality industry, so as to remain leaders by: • Optimising the use of resources such as energy, perishable food products, water, paint and paper; • Striving to go beyond the applicable environmental laws and other requirements; • Enhancing the practice of waste management, which is to reduce, reuse and recycle; • Implementing environmental awareness of our suppliers, team members, guests and the local community; • Providing a hygienic and safe working environment in the hotel; • Increasing and maintaining the green cover. September, 2000 S E C T I O N 2 Example of Good Practice The Plymouth College of Further Education, Plymouth, UK, undertook a preliminary environment review in 1999, with the objectives of implementing a comprehensive EMS. Manadon Associates of Plymouth carried out the review. The review covered 4 areas: 1. An examination of existing environment practices and procedures: This was done through a 78-point questionnaire/checklist covering corporate issues, management structure, staff awareness, training processes, public relations, investment, office/classroom/workshop-based activities, energy use and sources, water use and effluent discharge, waste minimisation and disposal, travel and transport, estate maintenance, major and minor works, and monitoring performance targets. 2. A review of relevant environment legislation and regulatory requirements: Activities already regulated by the local authorities’ planning and development system and already enforced health and safety regulations were not included. The legislative areas reviewed were transport, airborne emissions, energy use, waste disposal and water use. 3. An evaluation and registration of significant environment effects: Although only sparse information was available, a register of effects (which records data on environment effects – resource inputs and waste outputs) was begun for atmospheric emissions, effluent discharge, waste and energy use. 4. Observed regulatory non-compliance. On the basis of this review, PCFE was able to set realistic environment objectives and targets, establish a formal environment policy and develop a 90-activity environment management programme. Contacts: J.Gilbert. Snook, Head of Estates, PCFE Fax: +44 1752 305893 Paul Barton, Manadon Associates Fax: +44 807 7061066 or +44 1752 769090
094 UNIT 4: ENVIRONMENT MANAGEMENT SYSTEMS EMS STAGE 3: IMPLEMENTING THE ENVIRONMENT MANAGEMENT PROGRAMME An environment management programme is needed to implement the EMS. It is the mechanism through which environment objectives and targets are achieved and the environment policy realised. An environment management programme works to integrate environment action – reducing resource use and waste output – into business activity through identifying the specific procedures and technological improvements that need to be incorporated into existing practices and operations. (An environment management programme is referred to as an ‘environment action plan’ in some sources.) It helps to start by drawing up an activity plan, so that a complete overview of the environment management programme can be seen at a glance, perhaps in the form of a table. For example: Objective/Target Action Budget Deadline Department Concerned An environment management programme for hospitality facilities typically consists of the following action areas: • Reducing water use and wastewater output; • Lowering energy consumption; • Reducing waste output; • Purchasing environment-preferable products; • Lowering emissions, including of ozone-depleting substances; • Improving the indoor environment; • Lowering noise; • Internal communication, delegation and training; • Environment communication to guests; • Monitoring and documenting progress. S E C T I O N 2 A range of environment management options for each of the above action areas will now be discussed. It will help to bear in mind these considerations: • What procedural or process changes might be needed for environment improvement? • What technology could be used to facilitate environment management? • What changes will increase efficiency? • What improvements will require substantial capital investment? • Will better training help address some of the issues?
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sowing the seeds of change AN ENVIR
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ii Foreword It is with great pleasu
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iv About the Sponsors Le Ministère
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vi Bass Hotels & Resorts Bass Hotel
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viii Table of Contents USER’S GUI
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x Unit 4: Environment Management Sy
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003 UNIT 1 WHERE DO WE STAND? THE S
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SECTION 1: THE STATE OF THE ENVIRON
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TOURISM, HOSPITALITY AND THE ENVIRO
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THE SUSTAINABLE SITING, DESIGN AND
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PARTING THOUGHTS 211 “Expand your
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RESOURCES 213 The following is a li
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215 Unit 4 Being Green Keeps You Ou
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217 Introduction of Environment Imp
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Our natural ecologies today are in
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