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UNIT 4: ENVIRONMENT MANAGEMENT SYSTEMS 117 • Use mini-bars with absorber refrigerators rather than compressors; • Install double-glazed windows; • Install quiet toilet-flush tanks (that also use less water). Refurbishment options for noise management Together with architects and engineers, look into property design and construction improvements, such as: • Installing sound-absorbing inner walls, or insulating walls and floors; with mineral wool, fibreglass or rubber; • Use of sound-absorbing building materials. S E C T I O N 2 INTERNAL ENVIRONMENT COMMUNICATION, DELEGATION AND TRAINING If an environment management programme is to be successful, employees must be motivated and trained to integrate reducing resource use and waste into daily operating procedures. In tourism and hospitality, it is the employees who are in contact with the customer, who create the experience, and who deliver the service. If they are well informed and motivated to achieve environment objectives, this will reflect in their working practices and improve service quality. Employees are also the hospitality industry’s biggest public relations instruments. They are the best placed to inform visitors of the business’s environment policies. This will in turn enhance corporate image and reputation. Well-trained employees can identify problem areas and suggest improvements more effectively than external consultants and managers. Action Checklist on Internal Communication, Delegation and Training ✓ The environment status review can be used to inform employees of the company’s environment commitment and that an environment management programme is in the pipeline. ✓ Once the environment policy has been established, it should be communicated to all staff, posted on notice boards, enclosed in internal newsletters, and announced at staff meetings. An informal meeting might be organised to mark the launch of the environment effort. ✓ Delegation and training become critical during implementation of the environment programme. Environment responsibility should be integrated at all levels and in all job descriptions. Delegation is best done within the formal management hierarchy and existing reporting lines.
118 UNIT 4: ENVIRONMENT MANAGEMENT SYSTEMS ✓ The environment champion and the management team should serve as the central co-ordination unit. ✓ The environment management team should include a representative from each department, with responsibility for ensuring that the environment management programme is implemented in that department. ✓ Establishing departmental environment performance targets facilitates delegation of responsibility. For example, F & B departments could be required to reduce packaging waste by 20%, and housekeeping to reduce the use of toxic cleaners by 40%. ✓ On-the-job training, supported by training instruction sheets in the case of complex technical work, is most suitable for integrating environment action into hospitality practices. Managers, supervisors, or external trainers could conduct this training. To support training efforts, informal seminars and poster displays could be organised. ✓ Training programmes should be developed to inform and demonstrate to employees: • What should be done; • How it should be done; • Why it should be done this way; • How often it should be done (daily, weekly, monthly); • Potential difficulties and how they can be rectified; • What the expected results of their actions are. ✓ Senior management should show leadership. Small actions such as switching off lights, using both sides of office paper and separating waste are good ways to demonstrate that environment management is a serious effort and has company commitment. ✓ Networking is important. Businesses should participate in local environment initiatives such as round tables, industry partnerships, tree planting and wildlife conservation initiatives. S E C T I O N 2 ✓ It is also good to subscribe to a few business and environment journals. This helps the environment champion and the management team to gain a deeper understanding of environment issues and how other businesses handle them. ✓ As the environment management programme gets underway, employees should be kept informed of progress, with reports and monitoring sheets posted up, announced at staff meetings, and featured in internal newsletters. This will help reinforce responsibility and motivation. Employee morale may increase as staff come to realise they are working for a business that is concerned about working comfort, safety and environment improvement. ✓ Participation in the environment management programme should be a criterion for performance evaluation. ‘Good environment ideas’ and ‘outstanding environment contributions’ could be rewarded with prizes. Some hotels organise ‘Green Employee of the Month/Year’ competitions.
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sowing the seeds of change AN ENVIR
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ii Foreword It is with great pleasu
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iv About the Sponsors Le Ministère
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vi Bass Hotels & Resorts Bass Hotel
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viii Table of Contents USER’S GUI
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x Unit 4: Environment Management Sy
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003 UNIT 1 WHERE DO WE STAND? THE S
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SECTION 1: THE STATE OF THE ENVIRON
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UNIT 1: WHERE DO WE STAND? THE STAT
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TOURISM, HOSPITALITY AND THE ENVIRO
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SECTION 1: AN INTRODUCTION TO ENVIR
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PARTING THOUGHTS 211 “Expand your
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RESOURCES 213 The following is a li
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215 Unit 4 Being Green Keeps You Ou
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217 Introduction of Environment Imp
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Our natural ecologies today are in
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