Reference Manual - Videx, Inc.

Web Authorizer DiagnosticsThe Web Authorizer Diagnostics page enables the administrator to view the last reported IPaddress of the Web Authorizer plus a router/proxy address and to request a diagnosticsdownload from the Web Authorizer. Clicking the Fetch button will cause the Web Authorizer topost a diagnostics file to CyberAudit-Web where it may be fetched for troubleshooting.The Web Authorizer remote diagnostic web service allows remote troubleshooting and for thepurpose of fixing problems with Web Authorizers. This is convenient for installations whereWeb Authorizers are installed some distance from the server or are otherwise difficult to reachphysically.Many of the features of this web service are useful only for manufacturer technical support.However two useful features are the ability to:1.2.Reboot the Web Authorizer.Inspect or change the CyberAudit-Web Server Address which the Authorizer is currentlyconfigured to use. This is useful if the CyberAudit-Web IP address or DNS name changedwithout updating the Authorizer or if the Authorizer was configured with the wrong address.Limitations:This web service has some limitations to be aware of:You must know the IP address of the web authorizer. This is not a problem if you'veconfigured them with a manual/static IP address. DHCP is more problematic.If the authorizer is behind a firewall you must configure the firewall to allow HTTP trafficthrough port 13647.