FY 2010-11 Adopted Budget - Volusia County Government

Department: Financial and Administrative ServicesInformation TechnologyActivity: Technical ServicesActivity: Technical ServicesAccount: 8201200ActualFY2008-09AdoptedFY2009-10EstimatedFY2009-10BudgetFY2010-11Expenditures by CategoryPersonal Services $ 1,998,347 $ 2,093,475 $ 2,041,131 $ 2,053,255Operating Expenses 1,479,065 1,557,529 1,623,015 1,504,447Capital Outlay 88,276 480,500 618,083 136,000Subtotal Operating Expenditures $ 3,565,688 $ 4,131,504 $ 4,282,229 $ 3,693,702Total Operating Expenditures $ 3,565,688 $ 4,131,504 $ 4,282,229 $ 3,693,702Reimbursements (1,283,974) (993,615) (993,615) (921,180)Net Expenditures $ 2,281,714 $ 3,137,889 $ 3,288,614 $ 2,772,522Expenditures by FundGeneral $ 2,281,714 $ 3,137,889 $ 3,288,614 $ 2,772,522Number of Full Time Positions 34.00 34.00 34.00 34.00Number of Part Time Positions 0.00 0.00 0.00 0.00Number of Full Time Equivalent Positions 34.00 34.00 34.00 34.00Key Objectives1. Ensure the integrity, reliability and availability of the county's mainframe system2. Develop secure and reliable server environment3. Reduce the number of analyst visits to user desktops4. Increase the number of Support Desk calls resolved at Tier 1Performance MeasuresActualFY 2008-09EstimatedFY 2009-10BudgetFY 2010-111. Percentage of scheduled hours system is operational 99.80 99.90 99.902. Number of incidents of servers being offline greater than an7.00 8.00 8.00hour due to hardware, security, operating system, or databasefailure3. Percentage of work orders resolved through telephone & email 31.30 40.80 45.004. Percentage of Support Desk calls resolved at Tier 1 57.00 59.00 60.00HighlightsThe Technical Services Activity provides hardware and software support for over 250 servers housed in the central data center. TheTechnical Services Activity also staffs an ITD Support Desk on a 24 hour a day basis and supports over 1,900 personal computers locatedin various departments.In FY 2010-11, Technical Services will continue to enhance the availability and recoverability of the county's computer systems andupgrade the virtual server infrastructure to 64-bit architecture to accommodate growth and improve performance. Additional projectsinclude expanding the storage area network and testing desktop virtualization solutions to reduce PC related support costs.The FY 2010-11 budget includes one unfunded position.Volusia County Section F - 203