FY 2010-11 Adopted Budget - Volusia County Government

Department: Public WorksWater Resources and UtilitiesActivity: BillingActivity: BillingAccount: 7800800ActualFY2008-09AdoptedFY2009-10EstimatedFY2009-10BudgetFY2010-11Expenditures by CategoryPersonal Services $ 161,422 $ 163,105 $ 139,652 $ 164,427Operating Expenses 266,421 281,951 269,839 280,569Capital Outlay 22,832 5,240 4,507 0Subtotal Operating Expenditures $ 450,675 $ 450,296 $ 413,998 $ 444,996Reserves 0 2,612 0 0Subtotal Other Operating Expenditures $ 0 $ 2,612 $ 0 $ 0Total Operating Expenditures $ 450,675 $ 452,908 $ 413,998 $ 444,996Reimbursements 0 0 0 0Net Expenditures $ 450,675 $ 452,908 $ 413,998 $ 444,996Expenditures by FundWater and Sewer Utilities $ 450,675 $ 452,908 $ 413,998 $ 444,996Number of Full Time Positions 4.00 4.00 4.00 4.00Number of Part Time Positions 0.00 0.00 0.00 0.00Number of Full Time Equivalent Positions 4.00 4.00 4.00 4.00Key Objectives1. Produce and provide utility bills to all active Volusia County utility customers2. Increase Automatic Clearing House (ACH) and online payments by our Utility customers3. Reduce the number of customers with a balance in 60-90 daysPerformance MeasuresActualFY 2008-09EstimatedFY 2009-10BudgetFY 2010-111. Number of bills mailed to active water and sewer accounts per14,518.00 14,500.00 15,000.00month2. Number of ACH and online payments 2,110.00 2,000.00 2,200.003. Number of customers with balances over 90 days 110.00 110.00 50.00HighlightsThe Billing Activity manages billing functions for approximately 15,000 water customers and over 10,000 sewer customers countywide.The meter reading function is contracted to an outside agency. This has proven to be the most cost effective way to do this procedureand is supported by a study performed by Lorrick Associates, a third party consultant.The Billing Activity will continue to promote the convenience of ACH and has also begun discussions regarding e-bill, which will allowcustomers to view and pay their bills online. The Billing Activity recently converted from in-house processing to a contracted lockboxservice to improve efficiency.The Water Resources and Utilities raises the availability and usage rates based on the Consumer Price Index (CPI) plus 1% on an annualbasis. The rates were increased by 6.6% on October 1, 2008, with no rate increases anticipated for this fiscal year.Volusia County Section F - 385