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ackup motive (the one with the next-highest number) are noted in the blanks provided<br />

(see the two vertical columns on the extreme right <strong>of</strong> the matrix). The dominant and<br />

backup columns are helpful in diagnosing and in planning action to improve the<br />

<strong>motivational</strong> climate <strong>of</strong> the organization or unit involved. Finally, the respondent<br />

determines which motives appear most <strong>of</strong>ten in the dominant and backup columns and<br />

writes these motives in the blanks provided for overall dominant motive and overall<br />

backup motive.<br />

An organization may total all respondents’ index numbers for each motive and then<br />

average the numbers for an overall organizational index <strong>of</strong> each; or the total <strong>of</strong> the<br />

numbers in each vertical column <strong>of</strong> the individual respondents’ matrices can be added<br />

and averaged and the index number written, using the conversion table. The advantage<br />

<strong>of</strong> the index is to show the relative strength <strong>of</strong> the climate with regard to the motives; the<br />

cut<strong>of</strong>f point is 50. If the index number for a particular dimension is greater than 50, the<br />

climate is relatively strong in that dimension; if the index number is less than 50, the<br />

climate is relatively weak in that dimension. The index also helps in comparing<br />

<strong>organizations</strong> or units within an organization.<br />

Reliability<br />

Retest reliability <strong>of</strong> the MAO-C has been reported by Sen (1982) and by Surti (1982).<br />

Validity<br />

Validity studies have not been done for the MAO-C. However, indirect evidence <strong>of</strong> the<br />

instrument’s validity has been provided as a result <strong>of</strong> other research on organizational<br />

climate. Research on organizational climate as an independent measure and measures <strong>of</strong><br />

organizational effectiveness share enough in common to warrant some generalizations.<br />

Hellriegel and Slocum (1974) have summarized these generalizations as a significant<br />

relationship between climate and both job satisfaction and performance.<br />

Deci (1980) suggested three different kinds <strong>of</strong> environments as being associated<br />

with three different attributional patterns. A “responsive and informational”<br />

environment (in the terms <strong>of</strong> the MAO-C, one that is characterized by achievement and<br />

expert influence) has been linked with internality; a “controlling and demanding”<br />

environment (one characterized by control and dependency) has been linked with<br />

externality; and a “nonresponsive and capricious” environment has been linked with<br />

“impersonality.”<br />

Organizational environments and climate seem to influence the development <strong>of</strong><br />

internality. Baumgartel, Rajan, and Newman (1985), using four indices <strong>of</strong> organizational<br />

environment (freedom-growth, human relations, performance pressure, and personal<br />

benefit) found clear evidence <strong>of</strong> the influence <strong>of</strong> organizational environments on locus<br />

<strong>of</strong> control. They concluded that internality could be developed by creating educational<br />

and work environments characterized by freedom to set personal performance goals,<br />

opportunity for personal growth, and opportunity to influence important events or<br />

conditions.<br />

The Pfeiffer Library Volume 19, 2nd Edition. Copyright © 1998 Jossey-Bass/Pfeiffer ❚❘ 119

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