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motivational analysis of organizations

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44 ❘❚<br />

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7. A student has recently been referred to me for counseling by a resident hall<br />

director. The student’s behavior in the hall has been marked by numerous<br />

childlike responses, and both the resident assistant and fellow residents have<br />

talked to the director about him or her. It was recommended that the student talk<br />

with me about his or her behavior. To help this student change his or her present<br />

behavior, I will probably:<br />

a. Encourage the student to identify with a fellow student whom he or shed<br />

respects and who demonstrates acceptable behavior.<br />

b. Clearly state a single course <strong>of</strong> action for the student and the consequences<br />

for not following that course.<br />

c. Ensure that the student has a choice between various courses <strong>of</strong> action and is<br />

able to explore those actions before making a decision.<br />

d. Clarify the need for and direction <strong>of</strong> a change in behavior, but leave the<br />

decision to change or not change up to the student.<br />

e. Ensure that the student has total freedom from others’ influence in choosing a<br />

course <strong>of</strong> action and has the support <strong>of</strong> others once he or she chooses.<br />

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8. In establishing a new program with an <strong>of</strong>ficer <strong>of</strong> the alumni organization, I<br />

discover that my personal negative feelings toward this individual are interfering<br />

with my ability to work with him or her effectively. In this situation, I am likely<br />

to:<br />

a. Talk to others about their feelings toward this person and, if my feelings are<br />

supported, tell the alumnus about my feelings and what he or she is doing to<br />

hinder our task.<br />

b. Openly express my feelings to the alumnus and what I think he or she should<br />

do to help the situation.<br />

c. Openly express my feelings and encourage him or her to do the same so that<br />

personal feelings between us can be cleared up.<br />

d. Try to better understand his or her actions and try to overcome my own<br />

negative feelings.<br />

e. Avoid contacts with the alumnus and discuss only necessary agenda with him<br />

or her.<br />

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The Pfeiffer Library Volume 19, 2nd Edition. Copyright © 1998 Jossey-Bass/Pfeiffer

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