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motivational analysis of organizations

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On the Differentiation scale, a high score means that you tend to agree that a<br />

leader’s activities are different from those <strong>of</strong> his or her employees and that the leader’s<br />

activities include explaining and discussing changes in the work, planning and<br />

scheduling the overall group’s activity, training employees, explaining their job<br />

responsibilities, giving them feedback on good and poor performance, and trying out<br />

new ideas. If you scored low on this scale, you tend to feel that a leader should stress<br />

doing the same kind <strong>of</strong> activities as the employees, being a high individual performer<br />

himself or herself, being an outstanding technical expert in his or her field, and working<br />

hard personally to get a big share <strong>of</strong> the work done.<br />

The Total score is used to summarize your position on the two separate scales. If<br />

you are high on both scales, your Total score will be high, and vice versa. A high score<br />

on one scale and a low one on the other will result in a middle score on the Total.<br />

Research studies conducted by the Survey Research Center at the University <strong>of</strong><br />

Michigan showed that a sample <strong>of</strong> successful supervisors in several different industries<br />

used methods that are reflected on the high end <strong>of</strong> these scales, and less successful<br />

supervisors used methods reflected on the low end <strong>of</strong> the scales. You can compare your<br />

scores on the norms and interpretation sheet with those <strong>of</strong> a group <strong>of</strong> twenty-six aircraftcompany<br />

managers and a group <strong>of</strong> 151 insurance-company managers who participated<br />

in another study. These are group averages, and you should remember that individual<br />

scores may vary according to the situation; for example, a supervisor who only<br />

supervises one employee may not feel strongly about the importance <strong>of</strong> Differentiation,<br />

as he or she may have to do a great deal <strong>of</strong> the actual work. It should also be<br />

remembered that this questionnaire measures attitudes toward leadership methods, not<br />

whether a person is actually using the methods.<br />

The Pfeiffer Library Volume 19, 2nd Edition. Copyright © 1998 Jossey-Bass/Pfeiffer ❚❘ 57

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