Governing the City State - Chief Minister and Treasury Directorate ...

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Recommendation: Governance• the proposed Chief Minister’s Department adopt a standard model for the appointment and termsand conditions for fulltime and part-time statutory office holders• review the arrangements of ACTPS engaged part-time statutory office holders.• In keeping with their independence, these offices should receive appropriation funding in theirown right. While the level of resourcing for those officers is properly a matter for the governmentto determine in setting the Budget, it is appropriate that funding for independent office holders beappropriated directly to their offices.Shared ServicesThe Review has considered and endorses the model of Shared Services and notes concurrentwork by the Expenditure Review and Evaluation Committee reviewing its operations.Throughout the Review, there was general support for the Shared Services model. While theestablishment of Shared Services has begun the process of removing duplication andenhancing efficiencies, there was also consensus that more could be done to embed andenhance the function and operation of Shared Services. A consistent view was expressed thattransactional finance and people and performance were being delivered satisfactorily, butthere was particular scope for improvement in relation to procurement, informationtechnology, and provision of the next layer of people and performance services.There was also a clearly held view about the need for greater clarity between the role ofpolicy (central agency), strategic operations (client agencies) and operational service delivery(Shared Services). In practice, when the policy function is under both capacity and resourcingpressure the operational service provider (Shared Services) may at their own initiative stepinto the whole of government policy and strategic program delivery areas. This responsefurther compounds the desiccation of responsibility between the policy function andoperational service deliverer.Capability, Capacity and Effectiveness: 290
Figure 23 – Strategy and Policy and Operational Service Delivery Roles and ResponsibilitiesOfficials believed that the Shared Services delivery model would benefit from furtherconsolidation and refinement and that there should be a focused effort to build the capabilityof Shared Service officials to deliver high quality services in a complex environment:Many of these matters [investigations] are referred to Shared Services who are clearlyunder-resourced and not sufficiently skilled to deal with them. This is well evidencedby the constant delays to resolution which seriously affect both my members and theirrespective members plus the staff in Shared Services. It also aids in creating a cultureof indecision, shifting blame and poor outcomes to these matters which in turn createsjob dissatisfaction for all concerned. 389Critically, officials were of the view that Shared Services fails to understand the business ofthe ACTPS. One official expressed it as:At the heart of this seems to be Shared Services lack of clarity around their role as aservice provider rather than a service determiner. The focus of Shared Services isoften more on process than supporting the work of the agency. While a focus oncollaboration and developing closer working relationships has been introduced to389 Submission No. 3.Capability, Capacity and Effectiveness: 291
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Governing the City StateOne ACT Gov
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LETTER OF TRANSMITTALMr Jon Stanhop
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CONTENTSEXECUTIVE SUMMARY .........
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Doing Whole of Government in the AC
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Proposed Changes...................
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Investing in Capability ...........
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Acronyms and Short Forms Used in th
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EXECUTIVE SUMMARYIn September 2010,
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There are nevertheless areas that r
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The Administrative ArrangementsWith
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5. Amend the Public Sector Manageme
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24. Strategic Board outcomes be pro
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Department of Justice andCommunity
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Figure 1 - Current and Proposed Str
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Chief Minister’s Finance Economic
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Figure 2 - Structure optionsOption
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Priority SettingThe Review recommen
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55. Improve workforce data quality
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CHAPTER ONE: BACKGROUND TO THE REVI
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Guiding Principles - Embracing Uniq
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imperatives, improvements to system
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CHAPTER TWO: CONTEXT FOR THE REVIEW
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capacity of the Commonwealth Execut
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Table 1 - Elected Members at Each L
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The ACT in 1989 and 2010PopulationI
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Figure 5 - Settlement and New Centr
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Canberra in 2010 - a Snapshot• Th
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In addition to the RLF and its rela
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• disability officers (43.9 years
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Figure 9 - Sources of ACT Governmen
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Table 6 - General Government Sector
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looming risks to revenue, which wil
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• the development of a city which
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CHAPTER THREE: GOVERNING THE CITY S
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commitment to an open, accountable,
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This form of Committee meeting woul
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and cooperative relationships betwe
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Australia, should be capable of sig
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with respect to the relationship be
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undertaken, and the roles participa
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These risks can be overcome through
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specific policy areas where it is t
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Despite its inherent appeal to comm
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- and enhance its capacity to provi
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Apples and Oranges - the ACTPS and
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safer and stronger - helping commun
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The ACT's progress is measured by 2
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coordination of action. To function
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Many of the benefits of the single
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priorities and see new ways for COA
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Citizen’s dealings with the ACT G
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Canberra suggests, for example, tha
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community through the proactive use
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innovative ACTPS. Fundamental to th
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times, the operation of COAG has se
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Indeed, in playing its proper role,
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members (where they exist). Overall
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Figure 13 - The Public Interest Map
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Just because an official is exercis
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Appendix 1 - Sample of ACT Governme
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The Administrative ArrangementsThe
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• creating the Sustainable Develo
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Department of Treasury • See Chie
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• maintain the Shared Services Go
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Chief Minister’s Department(Optio
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The most influential aggregation of
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The role of the proposed Chief Mini
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through ACT Government reporting pr
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community events and major economic
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This approach is sound and reflects
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Policies, procedures and guidelines
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Triple Bottom Line sustainability p
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subsequent years the Infrastructure
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Unions ACT noted in its Submission
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While there is clearly a need to en
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As part of this work, the Review re
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across the ACTPS. Significant impro
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Independent Competition and Regulat
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Department of Justice and Community
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accreditation, dispute resolution a
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function as part of the Office for
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The Review also notes work to achie
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ACT Health(Health Directorate - Min
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Significant whole of government, co
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Minister forChildren and YoungPeopl
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The Social Compact establishes a Jo
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quality of data about Aboriginal an
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Department of Education and Trainin
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It is interesting to note in this c
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profitable courses in one area dimi
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Department of Territory and Municip
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Proposed ChangesThe Review recommen
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TAMS has already made advances in t
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PCL’s role extends to fire fighti
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IssuesSupport to the Conservator fo
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FunctionsClimate change policyEnerg
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Clearly there is a place in every p
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LDA was praised for its central rol
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(l) to provide planning services, i
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There is a high level of inefficien
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IssuesCOAG’s National Criteria fo
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• The linkages between service pr
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we envisage such a group, probably
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o Completion Bond - Bond taken as s
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In responding to the recently compl
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Business SupportThrough the course
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Land developmentLand releaseMajor l
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they discharge their responsibiliti
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CHAPTER FIVE: STRATEGY, RESOURCE AL
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number, and there was a greater ali
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adversary or attaining an end”, a
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At the core of this scenario planni
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concrete activities and areas of fo
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attempt to align streams of reporti
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• Capital Development is the ACT
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consultations with staff that they
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Much of this coordination work in w
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objectives contribute to the priori
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central direction in developing the
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desires of the Legislature to scrut
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Performance and Accountability in t
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The performance and accountability
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• conducting evaluations to a hig
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argued and accurately costed in a t
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A more significant improvement woul
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Performance and Accountability and
Page 256 and 257: Strategy, Resource Allocation and t
Page 258 and 259: too long. There is clearly an unwil
Page 260 and 261: The modelling of these values is mo
Page 262 and 263: To complement the existing work exe
Page 264 and 265: policy?Averaged rating (equallyweig
Page 266 and 267: • the greater likelihood of a nar
Page 268 and 269: The Auditor-General has recently ta
Page 270 and 271: • workplace health and safety tra
Page 272 and 273: of officials to tackle critical iss
Page 274 and 275: The Review recommends establishment
Page 276 and 277: Responding to the fiscal pressures
Page 278 and 279: Workplace culture in the ACT Parlia
Page 280 and 281: explored. With the help of benchmar
Page 282 and 283: Continuing to provide employees wit
Page 284 and 285: There is an increasing need for Ser
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Page 288 and 289: Figure 20 - Dimensions of Innovatio
Page 290 and 291: the past, limitations on external c
Page 292 and 293: • better information sharing to s
Page 294 and 295: The plethora of approaches to encou
Page 296 and 297: Figure 22 - Innovation CycleRecomme
Page 298 and 299: The legislative employment framewor
Page 300 and 301: Unions expressed frustration to the
Page 302 and 303: extend to matters of remuneration a
Page 304 and 305: • Develop the strategic human res
Page 308 and 309: ameliorate such issues, this is not
Page 310 and 311: Recommendation: Shared Services•
Page 312 and 313: This led the Commission to define s
Page 314 and 315: The second model represents each sp
Page 316 and 317: The consultation process referred t
Page 318 and 319: Suggestions:• the sustainability
Page 320 and 321: taking up to four years. ‘Plannin
Page 322 and 323: the release of residential land. As
Page 324 and 325: house prices. Among the actions tar
Page 326 and 327: The usual model is that Commonwealt
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Page 336 and 337: Green CabsMany countries are embrac
Page 338 and 339: modules, each with a lead senior ex
Page 340 and 341: Dashboard ReportingThe attached tem
Page 342 and 343: ATTACHMENT A: CHIEF MINISTER’S PR
Page 344 and 345: ATTACHMENT B: CONSULTATIONConsultat
Page 346 and 347: Meetings held by the Reviewer• AH
Page 348 and 349: • RATTENBURY, Shane - Speaker, AC
Page 350 and 351: BIBLIOGRAPHYACT Auditor-General (20
Page 352 and 353: Australian Public Service Commissio
Page 354 and 355: Evans, M. (2009) “Gordon Brown an
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Mulgan, R. (2002) “Accountability
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South Australian Performance Commis
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Williams, G. (2010) “Euthanasia B
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Figure 25 - The Three Spheres of Su
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