1E9Ct5D

exclusivity rights for 12 years on the construction of the distribution system and thereception, routing, and delivery of gas within the geographic zone. The exclusivityperiod begins from the date the permit is granted.The distribution permits will not grant exclusivity rights in regards to the commercializationof gas in the given geographic zone.Customers located in a geographic zone may contract gas supply services other thanthose provided by the distributor, in which case the distributor must allow open accessto its system through the payment of the corresponding fee.Distribution services include:a) The commercialization and delivery of natural gas by the distributor to the enduserwithin a given geographic zone, or;b) The reception of natural gas at the point or points of reception of the distributionsystem and the delivery of a similar quantity at a different point of the same system.264C H A P T E R X VThe general conditions for the provision of distribution services must be approved bythe CRE, will form part of the permit title, and will include:a) The fees for the provision of services;b) The terms and conditions regarding access to and provision of the various types ofservice;c) The rights and responsibilities of the service provider;d) The arbitration procedure by which the permit holder proposes to resolve disputesarising from the provision of the services.3.1.6. Permit holder obligationsIn providing services, permit holders shall have the following obligations among others:a) To publish in a timely manner, under the terms established by the CRE, informationregarding available capacity and capacity not contracted;b) To notify the CRE immediately of any circumstance that would imply the modificationof the conditions of the provision of services;c) To obtain and keep effective the insurance policies established in the permit titlein order to cover any liabilities the permit holder may incur;d) To provide a permanent service for receiving complaints and reporting emergencies;e) To immediately address end-user emergency telephone calls;f) To inform the CRE in a timely manner of any circumstance that adversely affects ormight adversely affect the provision of services;g) To abstain from engaging in discriminatory practices;h) To respond to all requests for service within a month of their receipt in the case oftransportation or storage services, and within ten days in the case of distributors.