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SCHEDULE [C/[OTHER LETTER]]AVAILABILITY AND SERVICE AVAILABILITY CREDITSRequired AvailabilityService LevelHosted Services shall beAvailable[99.95%/[PERCENTAGE]] of the time during eachService Period excludingperiods Hosted Servicesare not Available due to anException.Calculation Formula(Actual Uptime – TotalMinutes in Service PeriodHosted Services are notAvailable Due to anException) ÷ (ScheduledUptime – Total Minutes inService Period HostedServices are not AvailableDue to an Exception) x 100= Percentage Uptime.Service AvailabilityCreditsNo Service AvailabilityCredits will be given forany Service Period inwhich Percentage Uptimeequals or exceeds theAvailability Requirement.Customer shall be entitledto a Service AvailabilityCredit of 10% of the Feespayable for HostedServices provided duringthe Service Period for each1% by which PercentageUptime is less than theAvailability Requirement,such credit not to exceed100%.61

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