1E9Ct5D

"Service Availability Credits" has the meaning set forth in Section 5.5(a)."Service Error" means any failure of any Hosted Service to be Available orotherwise perform in accordance with this Agreement and the Specifications."Service Level Credits" has the meaning set forth in Section 6.5."Service Level Failure" means a failure to perform the Support Services fully incompliance with the Support Service Level Requirements."Service Order" has the meaning set forth in Section 2.1(a)."Service Period" has the meaning set forth in Section 5.1."Service Software" means the Provider software application or applications and anythird-party or other software, and all new versions, updates, revisions, improvements andmodifications of the foregoing, that Provider provides remote access to and use of as partof the Services."Services" has the meaning set forth in Section 2.1."Source Code" means the human readable source code of the Service Software towhich it relates, in the programming language in which the Service Software was written,together with all related flow charts and technical documentation, including a descriptionof the procedure for generating object code, all of a level sufficient to enable aprogrammer reasonably fluent in such programming language to understand, build,operate, support, maintain and develop modifications, upgrades, updates, adaptations,enhancements, new versions and other derivative works and improvements of, and todevelop computer programs compatible with, the Service Software."Specifications" means the specifications for the Services set forth in the applicableService Order and, to the extent consistent with and not limiting of the foregoing, theDocumentation.["Subcontractor" has the meaning set forth in Section 2.4(a).]"Support Request" has the meaning set forth in Section 6.4(a)."Support Service Level Requirements" has the meaning set forth in Section 6.4."Support Services" has the meaning set forth in Section 6."Sustaining Resources" means (a) personnel that are: (i) technically qualified toperform the Services; (ii) made available during the time period and at the place whereperformance of the Services is required to occur; and (iii) sufficient, ready, willing andable to perform all of Provider's [material] obligations; (b) materials, facilities and6