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Medium Service ErrorLow Service ErrorData entry or access ismaterially impaired on alimited basis.Hosted Service is operatingwith minor issues that canbe addressed with a workaround.Request for assistance,information, or servicesthat are routine in nature.(b) Response and Resolution Time Service Levels. Response and Resolutiontimes will be measured from the time Provider receives a Support Request until therespective times Provider has (i) responded to, in the case of response time and (ii)Resolved such Support Request, in the case of Resolution time. "Resolve" (including"Resolved", "Resolution" and correlative capitalized terms) means that, as to any ServiceError, Provider has provided Customer the corresponding Service Error correction andCustomer has confirmed such correction and its acceptance thereof. Provider shallrespond to and Resolve all Service Errors within the following times based on theseverity of the Service Error:SupportRequestClassificationService LevelMetric(RequiredResponseTime)Service LevelMetric(RequiredResolutionTime)Service LevelCredits(For Failureto Respond toany SupportRequestWithin theCorresponding ResponseTime)Service LevelCredits(For Failureto Resolve anySupportRequestWithin theCorresponding RequiredResolutionTime)Critical ServiceError[[NUMBERIN WORDS]([NUMBER])hours][NUMBERIN WORDS]([NUMBER])hours[PERCENTAGE IN WORDS]([NUMBER])% of the Feesfor the monthin which theinitial Service[PERCENTAGE IN WORDS]([NUMBER])% of the Feesfor the monthin which theinitial Service17

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