DOPT AR 0607 English Print.pmd - Jeywin
DOPT AR 0607 English Print.pmd - Jeywin
DOPT AR 0607 English Print.pmd - Jeywin
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MINISTRY OF PERSONNEL, PUBLIC GRIEVANCES & PENSIONS<br />
all the three Studies have been received in the Department between August to<br />
November 2008.<br />
8.8 Action for review of existing Citizen’s Charters has been initiated for all ministries/<br />
departments / organisations in Government of India<br />
8.9 The Public Grievances Division has also taken action for implementation of<br />
recommendations of the Second Administrative Reforms Commission (<strong>AR</strong>C)<br />
contained in its 4 th Report entitled “Ethics in Governance”. These include<br />
Recommendation Nos. 31 (5.1.12) on ‘Citizen’s Initiatives’. This has four aspects<br />
namely:<br />
(a)<br />
(b)<br />
(c)<br />
(d)<br />
Citizen’s Charters should be made effective by stipulating the service levels<br />
and also the remedy if these service levels are not met.<br />
Citizens may be involved in the assessment and maintenance of ethics in<br />
important government institutions and offices.<br />
Reward schemes should be introduced to provide incentives for citizen’s initiatives.<br />
School awareness programmes should be introduced, highlighting the importance<br />
of ethics and how corruption can be combated.<br />
CENTRALIZED PUBLIC GRIEVANCE REDRESS AND MONITORING MECHANISM<br />
(CPGRAM)<br />
9 The Public Grievance Redress and Monitoring (PGRAM) System that was in use<br />
prior to May 2007 was server based and it involved additional investment in<br />
installation and maintenance of servers in each ministry/ department. This<br />
expenditure requirement had significantly slowed the progress of implementation<br />
of the PGRAM System in Government of India. From June 2007, a new centralised<br />
PGRAM was initiated that was based on the Internet technology and that provides<br />
linkages in all the Central Ministries / Departments with out additional expenditure.<br />
This has facilitated the expeditious implementation of CPGRAM System that has<br />
been made functional in all the 90 ministries / departments of Government of India<br />
since its initiation in June, 2007. During the year all the Nodal Officers of 90<br />
ministries/ departments have been given a User Name and Password through which<br />
they can access the CPGRAM software from the Centralized Server located in<br />
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