DOPT AR 0607 English Print.pmd - Jeywin

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DEPARTMENT OF ADMINISTRATIVE REFORMS & PUBLIC GRIEVANCES human resource development, training and awareness building and organisation structure. 15.2 The Department of Administrative Reforms and Public Grievances as a partner of the Department of Information Technology supervises, monitors and facilitates implementation of various Mission Mode Projects under the NeGP. DARPG is represented on and takes active part in the Apex Committee meetings organised to oversee the programme and provide policy and strategic directions for implementing the MMPs. This Department is also represented in the National Advisory Group on e-Governance. A Coordination Committee of DAR&PG and DIT interacts periodically for sorting out various issues pertaining to the plan in general and for accelerating the implementation of e-Governance projects in particular. As a Line Ministry, DAR&PG is responsible for implementing the e-Office, a Mission Mode Project identified under the NeGP. E-OFFICE: A MISSION MODE PROJECT 16 e-Office is one of the Mission Mode Projects (MMP), which is aimed at significantly improving the operational efficiency of central government ministries and departments through improvement in the workflow mechanisms and associated office procedure manuals. The DAR&PG is the nodal agency for implementing the project. “e-Office” or any less-paper initiative primarily involves workflow automation and knowledge management including document/records management, setting and controlling the workflow in the organisation, work allocation and tracking, maintaining audit trails, performance benchmarking and generating operational MIS. Objective 16.1 The objective of this project are : • To improve efficiency, consistency and effectiveness of government responses; • To reduce turnaround time and to meet the demands of the citizens charter; • To provide for effective resource management for improving the quality of administration; • To reduce processing delays; and 191
MINISTRY OF PERSONNEL, PUBLIC GRIEVANCES & PENSIONS • To establish transparency and accountability. E-OFFICE PROJECT PROFILE 16.2 The strategic intent of e-Office is to transition to a less paper office within the next five years. Five sites viz. Ministry of Rural Development, Department of Information Technology, Department of Administrative Reforms and Public Grievances, Department of Personnel and Training and office of Central Information Commission have been identified for carrying out the pilot study and implementation for the e- Office project. After successful implementation of e-Office in the pilot Departments, the same would be extended in other ministries/department. National Institute for Smart Government (NISG), Hyderabad has been selected to provide technical support and expertise to this Department to conceptualise this project as well as to assist the Department in implementing the pilot at the five sites. INTERNATIONAL EXCHANGE AND COOPERATION Membership of the Commonwealth Association for Public Administration and Management (CAPAM) 17. The Ministry of Personnel, Public Grievances and Pensions (Department of Administrative Reforms and Public Grievances) is an institutional member of Commonwealth Association for Public Administration and Management (CAPAM) since 1997. CAPAM is a membership organisation dedicated to strengthening public management and consolidating democracy and good governance through out the Commonwealth. Its mission is to promote the practical requirements of good governance, just and honest government across the Commonwealth countries and beyond. CAPAM provides a forum for the active exchange of innovations, knowledge and practice in citizen-centered service delivery, leadership development, growth, public service management and renewal. CAPAM serves its members as a centre of excellence in good governance and endeavour to build a more responsive and dynamic public service. As a non-profit association, CAPAM represents an international network of 1100 senior public servants, Heads of Government, leading academics and researchers located in over 50 different countries across the Commonwealth. 192
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CONTENTS Introduction .............
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MINISTRY OF PERSONNEL, PUBLIC GRIEV
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status of grievance redressal. Effo
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Group ‘B’ MINISTRY OF PERSONNEL
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DISTRICT TRAINING (52 WEEKS) 17.5 D
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