DOPT AR 0607 English Print.pmd - Jeywin

MINISTRY OF PERSONNEL, PUBLIC GRIEVANCES & PENSIONS
9.4 The CPGRAM is accessible at http://pgportal.gov.in It has facility to upload reports
and to issue communications to the petitioner / complainant. Most of the
organisations having a large public interface are now using the system.
9.5 The Governments of Rajasthan and Haryana have requested for implementation
of pilot of CPGRAM. To suit the requirement of the governments the software is
being customized with a local language interface. This would facilitate its installation
in all states in future.
ORGANISATION AND METHODS DIVISION
Modernization of Government Offices
10 The Plan Scheme on Modernization of Government Offices was launched in 1987-
88 with the objective of improving the work environment through functional layouts,
creation of open offices, reduction of paper work by using modern aids, cost effective
and space effective records management. It was envisaged to become a tool to
increase efficiency and productivity of the workforce with better public service delivery
and public satisfaction as the ultimate aims. The existing guidelines as were revised
and issued in the year 2007 and enforced from the financial year 2007-08 lay thrust
on comprehensive and integrated planning, modern work stations, uniformity in the
physical parameters and maintenance of the modernized units and also incorporated
the provisions of General Financial Rules, 2005.
10.1 The Scheme has been very popular and has been able to achieve its objectives to
a large extent. Till date, an amount of Rs.38.00 crores has been sanctioned to
various ministries/ departments against 376 proposals. The Scheme has an inbuilt
mechanism, which ensures active involvement of user ministries/departments,
executing agencies and Department of Administrative Reforms and Public
Grievances resulting in the optimum utilization of the resources available. The
Scheme is intended to provide a catalytic affect only to the process of modernization
as a part of overall process of Administrative Reforms and it is to be supplemented
with the efforts of ministries/ departments themselves with regard to modernization.
Administrative efficiency and better public services are the prime objectives of the
Scheme. It is incumbent upon the user ministries/departments to keep these
objectives in view while formulating and implementing the proposals and also to
make endeavour to realize those objectives.
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