DOPT AR 0607 English Print.pmd - Jeywin

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DEPARTMENT OF ADMINISTRATIVE REFORMS & PUBLIC GRIEVANCES 22.2 The DAR&PG produces documentary films on exemplary best practices and converts them into CDs for disseminating amongst the policy makers, implementing agencies for sharing of experience with each other. 22.3 The Department also organises presentation on best practices of governments/ union territories administration in which senior officers of the governments/union territories administration concerned with the subject matter and Secretaries of the concerned Ministry in the Government of India are invited to share their experiences. These presentations are chaired by the Cabinet Secretary. 22.4 ‘Splendour In The Grass’ which is a comprehensive collection of sixteen case studies was published by the Department of Administrative Reforms and Public Grievances during 2008. It records how innovations were evolved and implemented using proactive administrative methods based on relevance, large civic participation and social equity for far-reaching changes. 22.5 Another book was published during 2008 by the Department titled ‘Roofless Towers’. It is an attempt to showcase the initiatives (which won Prime Minister’s Awards for Excellence in Public Administration in April, 2008) by the motivated and enthusiastic officers from across the country. It includes a varied spectrum from education to advances in IT onto social upliftment etc. This compilation describes the background against which the reforms are being attempted and the challenges that are being faced by the initiators. 22.6 The Department also published during 2008 another book “Management by Listening” authored by Shri R. Poornalingam, IAS (retd.). This book discusses the hitherto sidelined but key aspects of management – listening to one’s customers. It highlights this quality as an asset and tries to establish its importance as a wonderful management resource. Based on real-life management experiences, it particularly enlists numerous advantages of how listening can enhance the output, customer satisfaction and the performance of an organisation. 22.7 Dissemination of important relevant material on good governance initiatives are also published/produced by other agencies through duplication, reprint, etc 22.8 Documentation of proceedings of workshops, seminars, conferences on requisition are also organised by various divisions of the Department. 197
MINISTRY OF PERSONNEL, PUBLIC GRIEVANCES & PENSIONS 22.9 The DAR&PG has been assigned a sub project on Documentation and Dissemination of Good Governance Practices under the World Bank Project ‘Capacity Building for Good Governance’. Under this project, ‘Governance Knowledge Centre’ (GKC), a digital repository of good governance practices has been created which was launched by the Prime Minister on 19 May, 2006. The Jawaharlal Nehru University has been assigned the responsibilities of maintenance/ upgradation of the GKC portal www.indiagovernance.nic.in 22.10 An initiative called ‘Modeling Best Practices’ has been taken up with its focus on improving governance and service delivery for the poor. As part of this programme, DARPG is striving for pilot implementation of select best practices in the states. This also involves “Building replicable models from select successful initiatives undertaken in states encompassing innovations in the public administration and governance for pilot implementation in the willing states”. 198
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Group ‘B’ MINISTRY OF PERSONNEL
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DISTRICT TRAINING (52 WEEKS) 17.5 D
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