DOPT AR 0607 English Print.pmd - Jeywin

DEPARTMENT OF ADMINISTRATIVE REFORMS & PUBLIC GRIEVANCES
ence to the Citizen’s Charter developed by the Department. The final outcome
is creation, within DAR&PG, an institutional capacity to initiate, sustain
and manage the reform process.
(iii)
Governance Knowledge Centre (GKC): The endeavour under this initiative
would be to upgrade the GKC portal (indiagovernance.org) from a digital repository
to a knowledge centre available for reference on issues pertaining to
governance.
(iv) Training: This initiative envisages developing a Pan India Model for training of
service delivery personnel at the cutting edge. The working model developed
is proposed to be tested through pilots in four states. A core group has also
been formed at Haryana Institute of Public Administration (HIPA) to help Department
of Personnel and Training (Training Division) to monitor the pilots.
(v)
(vi)
(vii)
Right to Information: It is proposed to undertake a comprehensive review of
one year of implementation of the Act with the help of an external consultant
and subsequently provide assistance for implementing the suggested changes
on account of the review.
Collaboration with State Governments: Under the aegis of this initiative it is
possible for state governments to propose initiatives which seek to build capacity
at the institutional, organisational or individual levels of the public administration
in the state and can be developed in replicable models within the
state and other states. The DAR & PG would work along with the state government
concerned on any such initiative and provide the necessary funding
for attendant technical assistance in piloting and developing prototypes. Guidelines
for such collaboration have been circulated to all the state governments
and 12 projects undertaken in collaboration with state government concerned.
Social Accountability: This initiative intends to explore the ways and means of
enhancing the ability of citizens (especially the poor and the marginalized) to
engage with public servants and politicians in a more informed, direct and
constructive manner so as to improve public service delivery for health and
education sectors.
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