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Seattle University Collaborative Projects - International Academy of ...

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forensic clinic measured in a routine way? There are additional hypothesis 1. most patients in thelong treatment program (TBS) internalized more visible effect than in the patients in the shorttreatment program. 2. patients with TBS-treatment and with an classified cluster B personalitydiagnosis (Pro Justice Reporting) at admission are not reclassified with cluster B diagnosis atdischarge.Goal: To demonstrate the utility <strong>of</strong> ROM for a forensic treatment and answer questions about thetreatment effect, the effect <strong>of</strong> duration <strong>of</strong> treatment and the change in diagnoses.Method: In the FPK Inforsa the Health <strong>of</strong> Nation Outcome Scale (HoNOS) is used since 2007 tomonitor the progress and the final result <strong>of</strong> the treatment. Results: The preliminary results showthat there are three client groups: a group that improves (35%), a group that stabilizes (32%) anda group that deteriorates (33%). The effect <strong>of</strong> the duration <strong>of</strong> treatment and the change <strong>of</strong> thecluster B diagnosis is analyzed.Conclusion: The Results <strong>of</strong> ROM are discussed in light <strong>of</strong> studying the possibilities to treatforensic clients effectively in short treatment programs. Methodological problems have to besolved in order to improve the validity <strong>of</strong> the findings.Client Satisfaction Studies in a Forensic Psychiatric Clinic in the NetherlandsPetra Schaftenaar, FPK Inforsa, Amsterdam, Netherlands (petra.schaftenaar@inforsa.nl)Background: Assessing client satisfaction is one <strong>of</strong> the standard quality measurements inhospitals. The concept <strong>of</strong> client satisfaction is also introduced in psychiatric care (Carlson, 2001;Aarssen, 2003) but in forensic psychiatric clinics client satisfaction studies are not yet a standardprocedure. The reason is mainly that the position <strong>of</strong> the clients in a confined treatment setting isfundamental different than in regular health care.Goal: To demonstrate that client satisfaction can be a meaningful concept for forensic psychiatryand that it can be carried out. To conduct in among forensic psychiatric patients two studies inorder to answer two research question: 1. What is the level <strong>of</strong> quality perceived by the clients? 2.Is there an improvement in quality over a period <strong>of</strong> 2 years?Method: In the forensic psychiatric clinic FPK Inforsa in Amsterdam two studies were carriedout in 2010 and in 2012. A satisfaction questionnaire with 23 items covering 5 dimensions(admission, housing, activities, pr<strong>of</strong>essionals and seclusion). In 2010 the response rate was 69%the study <strong>of</strong> 2012 is still in progress.Results: The results <strong>of</strong> 2010 show that 70% <strong>of</strong> the clients were satisfied with the admissionprocedures, 65% values the activities and work positive, 70% is positive about the pr<strong>of</strong>essionals,80% is satisfied with the housing. A diverse picture is seen concerning seclusion procedures. Theresults <strong>of</strong> the 2012 study are analyzed and will be presented in comparison to the findings <strong>of</strong>2012 and the target formulated.Conclusion: Patient satisfaction studies can be conducted in a forensic psychiatric clinic andprovides important insight in the view <strong>of</strong> the client about admission, treatment and setting.Methodological aspects <strong>of</strong> the study should be improved.276

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