HP OpenView Operations Administrator's Reference - filibeto.org

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Contents 11. Tuning and Troubleshooting OVO In this Chapter. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 394 Getting More Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 395 Troubleshooting HP OpenView . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 395 Troubleshooting HP OpenView Performance Agent. . . . . . . . . . . . . . . . . . . . . . . . . 395 Troubleshooting on the Management Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 395 Tuning Performance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 396 Improving the Performance of the SNMP Management Platform. . . . . . . . . . . . . . 396 Improving the Performance of the Database. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 397 Improving the Performance of OVO. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 398 Improving the Startup Performance of the Motif GUI . . . . . . . . . . . . . . . . . . . . . . 400 Troubleshooting Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 401 About General Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 401 Preventing Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 401 Identifying the Installed Version of OVO . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 403 Tracing Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 405 Analyzing Symptoms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 406 Reporting Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 407 Solving Oracle Database Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 413 If opcdbinst or opcdbinit Fails . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 413 If You Cannot Start an OVO Process. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 414 If You Cannot Start an Oracle Database. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 415 If You Cannot Create an Oracle Database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 415 Solving OVO Server Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 416 If the OVO Management Server Status is Corrupted. . . . . . . . . . . . . . . . . . . . . . . . 416 If Old Messages are Sent to the External Trouble Ticket System. . . . . . . . . . . . . . 417 If HP OpenView Cannot Resolve a Hostname . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 417 Solving OVO GUI Problems on the Management Server . . . . . . . . . . . . . . . . . . . . . . 418 If HP OpenView Help Processes are Still Running after OVO GUI Shutdown . . . 418 HP OpenView Window Objects are Hidden . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 418 If HP OpenView Icon Labels are Not Updated . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 419 If “Set User ID” Error Messages Display at OVO GUI Startup. . . . . . . . . . . . . . . . 419 If OVO GUI Processes are Still Running after OVO GUI Shutdown . . . . . . . . . . . 420 Solving OVO Installation Problems on UNIX Managed Nodes . . . . . . . . . . . . . . . . . 421 If You are Prompted for a Password after Entering a Valid Password . . . . . . . . . . 421 Solving Problems with Mixed-case Node Names . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 422 12
Contents Solving Installation Problems on MPE/iX Managed Nodes . . . . . . . . . . . . . . . . . . . . 423 If an Installation Aborts Because the MPE/iX System Name is Unknown. . . . . . . 423 If an Installation Aborts Because of Interactive Login/Logout UDC. . . . . . . . . . . . 424 If Starting an X-Application Causes an Unknown Node Error . . . . . . . . . . . . . . . . 424 If You Cannot Install Agent Software on the Managed Node . . . . . . . . . . . . . . . . . 425 If an OVO Configuration is Not Installed on the Managed Node . . . . . . . . . . . . . . 425 Solving Installation Problems on Windows Managed Nodes . . . . . . . . . . . . . . . . . . . 427 When Windows Managed Nodes Generate Authorization Errors . . . . . . . . . . . . . . 427 Solving Runtime Problems on All Managed Nodes . . . . . . . . . . . . . . . . . . . . . . . . . . . 430 If OVO Does Not Work as Expected After an Operating System Upgrade . . . . . . . 430 If an OVO Configuration is Not Installed on the Managed Node . . . . . . . . . . . . . . 431 If OVO Does Not Work as Expected After Application Upgrade . . . . . . . . . . . . . . . 432 If You Cannot Start an X-Application on a Managed Node . . . . . . . . . . . . . . . . . . . 432 If You Cannot Start an Application from the Application Desktop . . . . . . . . . . . . . 433 If You Cannot Broadcast a Command or Start an Application . . . . . . . . . . . . . . . . 435 If You Cannot Call I/O Applications from the Virtual Terminal . . . . . . . . . . . . . . . 437 If OVO Agents are Corrupted. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 438 Solving Runtime Problems on UNIX Managed Nodes . . . . . . . . . . . . . . . . . . . . . . . . 444 If Actions Do Not Terminate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 444 If You Cannot Distribute Action Scripts or Programs . . . . . . . . . . . . . . . . . . . . . . . 445 If a User’s Profile is Not Executed as Expected . . . . . . . . . . . . . . . . . . . . . . . . . . . . 446 If You Cannot Execute Scripts or Actions on the Managed Nodes . . . . . . . . . . . . . 446 If Semaphores are Not Set Up Properly in the Kernel. . . . . . . . . . . . . . . . . . . . . . . 447 Solving Runtime Problems on MPE/iX Managed Nodes . . . . . . . . . . . . . . . . . . . . . . . 448 If Command Broadcasting and Application Startup are Slow . . . . . . . . . . . . . . . . . 448 If You Cannot Replace Current Commands when Distributing Scripts or Programs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 449 If a Command Broadcast and Application Startup Do Not Terminate . . . . . . . . . . 450 If Operator-initiated Actions Return Invalid Status . . . . . . . . . . . . . . . . . . . . . . . . 451 If an Action Does Not Terminate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 451 If a Critical Error Message 30-511 Displays During Scheduled Actions. . . . . . . . . 452 If Setting the Port Range for MPE/iX Managed Nodes Has No Effect . . . . . . . . . . 452 If Errors Occur When Executing vt3k Applications . . . . . . . . . . . . . . . . . . . . . . . . . 453 Solving Problems with RPC Daemons or Local Location Brokers . . . . . . . . . . . . . . . 455 If a Control Agent Does Not Come up on a Node . . . . . . . . . . . . . . . . . . . . . . . . . . . 455 Solving Problems with the Embedded Performance Component . . . . . . . . . . . . . . . . 456 13
Page 1 and 2: HP OpenView Operations Administrato
Page 3: Intel Itanium Logo: Intel, Intel I
Page 6 and 7: Contents 6 About Default Node Group
Page 8 and 9: Contents 8 Types of Templates . . .
Page 10 and 11: Contents 10 About Character Code Co
Page 14 and 15: Contents 14 Enabling and Disabling
Page 16 and 17: Contents 16 Maintaining the Managed
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Page 21 and 22: Preface This guide explains HP Open
Page 23 and 24: Who Should Read this Guide This gui
Page 25 and 26: Conventions The following typograph
Page 27 and 28: OVO Documentation Map HP OpenView O
Page 29 and 30: Table 2 OVO Manuals (Continued) Man
Page 31: OVO Online Information The followin
Page 34 and 35: 34 ❏ Help Instructions Instructio
Page 36 and 37: 36 Accessing the Online Help To acc
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Configuring OVO About Preconfigured
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HP OpenView Performance Agent In th
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HP OpenView Performance Agent About
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HP OpenView Performance Agent Preco
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HP OpenView Performance Agent OVPA
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About OVO Interoperability In this
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About OVO Interoperability Interope
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Integrating Applications into OVO I
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Integrating Applications into OVO M
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Integrating Applications into OVO A
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About Notification Services and Tro
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About OVO Language Support In this
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About OVO Language Support About La
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About OVO Language Support Configur
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About OVO Language Support Configur
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About OVO Language Support Troubles
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About OVO Language Support Localizi
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About the OVO Java-based Operator G
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About OVO Processes In this Chapter
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About OVO Processes About Communica
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About OVO Processes About Managemen
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About OVO Processes About Managed N
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About OVO Processes About Process S
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About OVO Processes About Process S
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Tuning and Troubleshooting OVO In t
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About OVO Security In this Chapter
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About OVO Security About System Sec
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About OVO Security Creating the OVO
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Maintaining OVO In this Chapter 520
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Maintaining OVO Downloading Configu
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Maintaining OVO Configuring a Datab
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Maintaining OVO Maintaining License
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About OVO Managed Node APIs and Lib
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About OVO Tables and Tablespaces in
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About OVO Man Pages In this Appendi
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About OVO Man Pages Man Pages for H
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All Pending Details Report, 123 All
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Cluster administration overview, 57
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facilities, 72 de-installing See al
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control, 538 converting managed nod
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ice_proxy_address option itooprc, 3
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overview, 296-309 setting character
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overview, 287-295 setting character
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emotely, 343-344 configuring access
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opcseldist utility, 214 opctmpldwn,
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overview, 219-240 software requirem
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See also recovering redistributing
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user profiles, 274 severity message
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tools backup, 524 controller, 347-3
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string, 144 648
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