HP OpenView Operations Administrator's Reference - filibeto.org

Reporting Errors
Tuning and Troubleshooting OVO
Troubleshooting Problems
This section describes how OVO processes and reports errors during
operation.
Locations of Error Messages
Error messages are written to two different locations:
❏ Logfiles
All errors detected by the OVO server or by agent processes are
written to the logfile.
❏ Message Browser
If possible, an OVO message is generated for display in the message
browser.
Reporting Errors in Logfiles
In event of a problem, you should always check the OVO error logfiles:
❏ Management Server
Errors reported by OVO manager processes on the management
server during operation are written to the following logfile:
/var/opt/OV/log/System.txt
❏ Managed Nodes
Errors reported during the installation of software on the managed
nodes are written to the following logfile on the management server:
/var/opt/OV/log/OpC/mgmt_sv/inst_err.log
❏ Agent Processes
Errors reported by agent processes during the operation of OVO are
written (on the managed node) to the locations specified in
Table 11-2 on page 408.
❏ Database
Oracle database-related errors are reported in the following logfile:
/var/opt/OV/log/OpC/mgmt_sv/ora_err.log
Table 11-2 shows the locations of logfiles for errors reported by agent
processes during the operation of OVO
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