HP OpenView Operations Administrator's Reference - filibeto.org

About Notification Services and Trouble Ticket Systems
What is a Notification Service or Trouble Ticket System?
What is a Notification Service or Trouble
Ticket System?
You can configure OVO to automatically call an external notification
service or an external trouble ticket system when a message is received
on the management server. You can set up programs and scripts to notify
users by modem, telephone, or email. You can also send event-specific
details to a trouble ticket system you have predefined.
Notification Services
A notification service can be any form of communication that is used to
inform an operator of a very important event. For example, you could use
a pager, send a Short Messaging Service (SMS), or an email. OVO allows
you to set up different notification mechanisms for each of your
operators. In addition, you can schedule your external notification
services according to a timetable.
Trouble Ticket Systems
Trouble ticket systems are used to document, track, and resolve reported
problems
A number of trouble ticket solutions offer integrations with OVO. See
www.openview.hp.com for a complete list.
HP OpenView Service Desk
HP OpenView Service Desk is HP OpenView’s solution to successfully
manage all aspects of your business processes. Service Desk has been
tightly integrated with OVO. You can configure OVO to send all events or
specific events to Service Desk. The event information is mapped to a
Service Desk incident. The first time an event is sent an incident is
created in Service Desk. Service Desk is then the owner of that event.
The import mapping in Service Desk defines which event attributes will
be imported into the Incident fields. See www.openview.hp.com for more
information about this integration.
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